Contact Verizon with a Fivespot

[bellaire88]

I have a Fivespot and have difficulties each time I want to contact Verizon for any reason. The only way Verizon allows a user to connect is by typing the wireless number, however those of us who have a Fivespot we do not remember the wireless number because the device is only for data and it does not have an screen to get text messages either. Verizon would only reset password by sending a text message to the wireless device, but what about those of us who have a Fivespot without a screen to see the text? If you call customer service the only option is to input the wireless number, what about offering the account number? The bill shows the account number but not the phone number? What is the rationale behind this system? Does any one else owning a Fivespot have the same problem communicating with Customer Service?  

[#2 · Accepted solution]

Great question! Our automated system only recognizes a 10 digit mobile number, but when you call in we can look up your account by your account number, social security number, first and last name, etc. You can also view your mobile number on your bill if you have it when you call. When you say reset the password, are you referring to your My Verizon account online? If so you can connect the Fivespot to the computer thru the USB cable, and get the text message thru VZ Access Manager.