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Customer Service
reedn2006
Member

I have made countless calls and been told things that never happen. I was sold bundles that did not exists. I call to ask questions about the products i was told i was buying and told there is no description of what i bought. So sorry. Well i  don't think this is good costumer service. I just spent over an hour on the phone because i got charged a $35.00 fee and told it would be credited back and it was not. They never seem to have reasons for mistakes or answers on what to do to fix them. Any one know how to get better service.

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Re: Customer Service
commonsense101
Sr. Member

Don't shop at 3rd party retailers

If you are within your 14 days and don't want to pay the activation fee, return it and pay a restocking fee

There is no mistake, you were lied to if someone told you they would refund the activation fee

how is it logical to say "well we charge a $35, but you'll be refunded later" why charge it in the first place...

What does your receipt show you have for your bundle/plan?

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Re: Customer Service
reedn2006
Member

I was told that they have to charge the $35 no matter what. The only thing

they could due is give me a credit on my second months bill. When I got the

bill there was no credit. So I called to ask why. During the first months

billing cycle I spoke to some one from Verizon and they said there was a

$35 credit to be posted to my second bill. They said it was in the notes.

So why did I not get it. I guess phone calls need to be recorded by both

parties for so called quality assurance. As for the the accessories they

were bought from Verizon at the same time as the phone. It was going to be

a screen protector,case and car charger. They never sent a case. And on the

receipt it said acc bundel. No description of what was in the shipment. I

called several times to inquire and was told I would receive a call from

sales so the issue could be resolved and it never was. So great customer

service and wow that quality assurance works so well. I am a believer that

your issues will not be resolved and when they are it will take hours on

the phone several calls and don't forget you will be disconnected after

hours on the phone. So thank you!!!!

On Nov 25, 2012 2:42 AM, "commonsense101" <community@verizonwireless.com>

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