Re: Data Usage details do not agree with VZAccess session logs
commonsense101
Specialist - Level 2

Its impossible to prove either side. A connection was made from your device to the data network.

You can spend all the time you want, but honestly how can you prove you didnt use the data?

maelware, updates, etc etc

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Re: Data Usage details do not agree with VZAccess session logs
wherder
Enthusiast - Level 3

Actually, you're quite wrong, commonsense.  An inline network monitoring utility is not PC or application specific.  It doesn't care if it's malware, updates or interactive web surfing.  If packets are moving - they are captured.  You should read up on the OSI model.  I'm not saying the OP is right or wrong here.  I'm only saying that it's actually technically very feasible to show pure network utilization, including ports, protocols, source and destination without regard for whether it's malware, etc.  Now, it's a very different story to discuss whether VZ would accept the information - as I doubt they would.  VZ   I could, for example, put a packeteer as an out of band packet shaping tool between my data devices and my hotspot.  In that case, it would trap, track, categorize and summarize ALL traffic - period.  In that case, from a technical point of view it would be absolutely conclusive as to whether VZ is accurately reporting utilization.  However, they are under no legal obligation to listen - and it would likely take legal action (very ineffective) in order to force the issue.

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Re: Data Usage details do not agree with VZAccess session logs
jen40
Newbie

Iv had the same problem past two months with overage bigtime and we cannot figure out what its from. I found some of the excess usage by cell phone but not enough to explain the amount of overage I had. I have a 4G LTE and it has never worked very well. It disconnects almost page to page and most of time it shows full bars but when I attempt to connect to internet my computer shows excellent connection but no internet access.  I talked to customer support and was on the phone for over an hour troubleshooting and ruling out hijacking as possible cause. My device will show at bottom how many are connected and it showed 4 but only one should have been. We finally found 1 was my kids Xbox which didnt have a wireless card in it and my wireless printer. I cant imagine either of these two using any data since they dont have the capability but can hold a connection. It is frustrating that I had to pay for those overages and a mobile hotspot device that has monthly plan fees and the it wont even stay connected to the internet long enough to open a web page. The device was purchased new at a verizon store along with a monthly rate plan and it worked great for about 2 months. Finally today after being on the phone two different times and for an hour I have convinced tech support that my device will not connect. They instructed me to take it to a local store. I am really pleased with verizon in comparison with the provider I switched from 6 months ago in regards to my cell phones but the 4GLTE has some serious problems though unintentional and I will cancel it when contract is up.

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Re: Data Usage details do not agree with VZAccess session logs
commonsense101
Specialist - Level 2

how can the xbox  connect but not use data? there is your overage...

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Re: Data Usage details do not agree with VZAccess session logs
wherder
Enthusiast - Level 3

I would strongly advise you to not assume facts not in evidence, commonsense.  You've already made clearly inaccurate statements regarding the ability to measure utilization - including maleware, etc.  I agree that I'm confused about the comments regarding the xbox without a wireless card that shows a connection, and it is POSSIBLE that it's involved and/or could have consumed some data.  However, it is hardly a fact.

Re: Data Usage details do not agree with VZAccess session logs
commonsense101
Specialist - Level 2

Clearly I said its a fact

maybe read all the words next time

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Re: Data Usage details do not agree with VZAccess session logs
rall_g4
Contributor - Level 3

I don't think he said you "stated a fact". I believe he said you" assumed a fact".

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Re: Data Usage details do not agree with VZAccess session logs
wherder
Enthusiast - Level 3

What you said is meaningless, and its NOT a fact.  You are making assumptions, as you have done repeatedly in this thread.  Your earlier statements (not possible to measure and contrast billing statement versus actual utilization) are absolutely false.  They are technically and logically incorrect, with no basis in truth.  The fact that you insinuated that malware, etc could be consuming data that is not capable of being measured shows a lack of understanding of the OSI model, and a lack of awareness of tools and techniques used routinely by professionals every single day.

Again, the orignial statement about the xbox confuses me as well, as the post indicates a lack of wireless capability of the xbox, but also shows later a connection.  Because of that, neither you nor I know if the xbox for example is consuming bandwidth or not. 

I would again strongly recommend educating yourself in the area of data communications before making strong assumptions of "fact" which are hardly that.

Re: Data Usage details do not agree with VZAccess session logs
commonsense101
Specialist - Level 2

I didnt even read OP, when i said  maleware, updates etc I was referring to the way most people end up using data they arent aware of

but i'm glad you're taking a networking class at your local community college, really putting that outdated osi model to good use

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Re: Data Usage details do not agree with VZAccess session logs
wherder
Enthusiast - Level 3

Um, commonsense, once again you seem to like to make assumptions withount either reading carefully or knowing any facts whatsoever.  I got my first (1st) network cert many years ago.  To say the OSI model is "outdated" further demonstrates a total lack of experience and competence.

If you didn't read the OP, why are you responding?  Do you normally respond with half baked answers without reading or understanding what is being discussed? 

As a very experience tech professional I can only hope that your current career is either not in IT, or it's at the most junior level.  Any reasonably competent network engineer can and will poke holes in pretty much every comment you've made.  Further, the same exact conversation is happening on this site in the 4G/LTE forum, where other people with experience are also calling out methods to demonstrate "actual" data utilization which are clear, measurable and fully grounded in actual technology rather than assumptions.  Beyond that, I'd just love for you to give Cisco a call to let them know that the "OSI model is outdated".  What model would you care to discuss?  Without the model, how would you describe the difference between layer 2 and layer 3 switches in the Enteprise (hopefully, you understand I'm not talking about either a space shuttle, and aircraft carrier or a TV show).  Is there an IEEE "commonselnse101 model" that we're all just not familiar with?  Where is it published? 

Perhaps you'd care to actually provide value in the conversation rather than just being a fanboy and beating up on the OP?