Can anyone decipher the Diagnostics logs (under the View Log tab)?
After the nightmare I suffered through with the USB720, I am now using the USB760. It is working better, but has begun to shut down just like the 720 was doing (about 3 times now - averaging, so far, once a week). I am running Vista on my notebook.
I have made sure the Power Saver box is unchecked by the Novatel Wireless Modem device. So power saving is not causing the problem. So last night when I heard the infamous sound that a lost modem makes and looked up to see the device had shut down I went to the Device Manager. I clicked modems and checked for any exclamation marks by the modem; none. Then I went to properties and searched around and made sure everything was fine there. Then I checked Diagnostics which obviously wasn't reading the device. And then I went to View Log and printed that out.
the first 4 pages seems average with log on information and Sending and Recv information all the way up to the end of page 5 where I got this:
07-31-2009 20:54:00.890 - CD dropped--Remote modem hung up. ModemStatus=00a407c8
07-31-2009 20:54:00.890 - while processing CD event, CD is reported as high when it should be low
07-31-2009 20:54:00.890 - While processing DC dropping, CTS or DSR was found low.
07-31-2009 20:54:00.891 - Hanging up the modem
07-31-2009 20:54:00.891 - Hardware hangup by lowering DTR.
07-31-2009 20:54:00.901 - 230400,8,N,1, ctsfl=1, rtsctl=2
07-31-2009 20:54:00.901 - Initializing modem.
07-31-2009 20:54:00.901 - DSR is low shile initializing the modem. verify modem is turned on.
07-31-2009 20:54:00.901 - CTS is low while initializing modem.
I printed the log but can't make heads or tails out of what I could do to fix the problem.
Since I was losing my connection due to signal strength throughout the day, I was watching my RSSI readings. They were bouncing between -85 dBm (which is super good for where I live) and then skyrocketing to 105-108 -dBm throughout the afternoon & evening. Not sure if this has anything to do with anything but I'm desperate for solutions. While I had lost the signal several times yesterday, I was able to reconnect immediately. I never lost the USB device or had any problems with the Access Manager until the USB device shut down last night.
Can anyone help me figure this out?
Great Topic, Good idea.
Copy n paste of my log :
Network adapter status
info Network connection status: Media disconnected warn Network adapter status not healthy
action Manual repair:
Reconnect network cable info User has reconnected the network cable info Network connection status: Media disconnected
info The network adapter is in a transient status, retrying...
info Network connection status: Media disconnected
info The network adapter is in a transient status, retrying...
info Network connection status: Media disconnected
info The network adapter is in a transient status, retrying...
info Network connection status: Media disconnected warn Network adapter status not healthy
info Redirecting user to support call
Signal is RSSI-100dBm
Weak signal not mentioned in error report.
Can you hear me now Techs.
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