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Dropped calls
DavidM133
Newbie
‎06-27-2015 11:12 AM

Has anyone found a fix for Extender dropping calls.  This device is unusable as is.  

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Re: Dropped calls
MiiHere
Champion - Level 3
‎06-27-2015 12:08 PM

How long have you had it? Have you tried unplugging everything? Reset?

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Re: Dropped calls
DavidM133
Newbie
‎06-27-2015 04:15 PM

I have had it for about 2 days.  I had another which I bought from e-bay and it had the same issue, though with an iPhone.  Verizon claimed it was because I had not bought it from them.  So I purchased on.  Now this appears to be doing it with my wife's Motorola.  I have not rebooted it but I shall try.  And let you know what happens. 

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Re: Dropped calls
MiiHere
Champion - Level 3
‎06-27-2015 04:59 PM

Is your phone able to use it, but not the Motorola? What device is it that's dropping?

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Re: Dropped calls
Snn5
Legend
‎06-27-2015 05:03 PM

Make sure Advanced Calling is disabled.  AC won't work with the extender.

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Re: Dropped calls
7e18n1
Specialist - Level 3
‎06-28-2015 04:23 AM

Who is your service provider, what service plan (advertised upload and download speed) and in what zip code? What brand modem and router?  If you are not using a combination modem/router, does the NE work better if you connect it directly to the modem bypassing the router?

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