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HBA Red Light on 4G side; is tower down or is it antenna issue?
absouth
Newbie
‎10-23-2012 06:23 PM

Our Home Fusion has worked well in the first few months, but recently has had multiple interruptions.  Today it's down entirely, with the LTE side of the cantenna showing a solid red light even after multiple power off/on reboots.  There is only one tower in our area that we could connect to, so I can't tell if it's a problem with the tower being down (had just a bit of rain/wind/etc last night) or if I have a cantenna problem. It's frustrating to not know what's up; even more so to not have a support phone number to call.

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Re: HBA Red Light on 4G side; is tower down or is it antenna issue?
scott21
Contributor
‎10-24-2012 06:48 AM

You do have a support number for HomeFusion, when you Dial 1-800-922-0204 and it will say if calling for your HF press 1 after pressing one press 3 for HF support. And i had my antenna replaced and now its rock solid.

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Re: HBA Red Light on 4G side; is tower down or is it antenna issue?
vzw_customer_support
Customer Support
‎11-15-2012 10:05 AM

Hi absouth,  I apologize for the delayed response as I want to make sure that you have been able to keep speeding down the information super highway with 4G LTE!  Has the service been restored at this time?  I would be more than happy to provide additional support if needed.

Thank You,

YaleK_VZW
Follow us on Twitter @VZWsupport

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