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HP resource discs

I am wondering if I am the only one having great difficulties over the last several months in obtaining the back-up resource discs for my HP Mini 1154NR from Hewlett Packard? They were ordered via HP's web site... the October delivery date came and went... attempts to contact anyone by way of phone regarding the reason the order was not shipped proved fruitless and a waste of time. Contact was finally made via e-mail though the HP representatives have been uncooperative at best and  now say only that the discs are on "backorder with no date of expected availability".


Any insight or ideas on how to resolve this issue would be appreciated.