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Hey Verizon!! Service Drop-Outs!! Your customers are speaking to you!!!

WarpNine
Newbie
‎06-15-2011 04:17 AM
They way I see it, Verizon is in breach of contract. Seems funny, the bill comes flawlessly on time? I know the tech is new and expected a few bumps, but this is ridiculous! FIX IT!!!! All people with this device should NOT be charged every month when access to the services we are paying for is inaccessible

Forget about returning the device. I'm going to go one better and file a class action suit for a CLEAR breach of contract! I bought this thing because I need a portable hotspot, and all I got is a freakin' headache!! Am I **bleep**? YES!!

VERIZON: PLEASE RESPOND TO YOUR CUSTOMERS REFERENCING THIS ISSUE!!!!
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KinquanaH_VZW
VZ Employee Emeritus
‎06-18-2011 02:28 PM

On behalf of Verizon Wireless, I would like to apologize for all customers who are experiencing issues with their MIFI devices. In order to properly trouble-shoot, we will need to speak to each individual who is having issues. We will go through different trouble-shooting steps to try and resolve the issue and we will also file a trouble ticket if necessary to have the area and device evaluated. Our technical support team can be reached at 1-800-922-0204. We will need to know which device you have, where the issue is occurring (area), what specific problems you have, and how long you have had the issue. All of this information is critical to making sure we do our best to address your issue and you can also list this information in the forum to allow other community members the opportunity to provide information. 

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