For the past few weeks I have had to reboot my homefusion antenna/router 3 to 4 times before getting a good connection. I have a solar powered home so I unplug both the router and antenna when they are not in use. When I look at the system logs I keep seeing this:
sock_socket: failed bind() for ip 127.0.0.1 port 11010: Address already in use
(also see attached screenshot)
Can anyone make sense of these logs? I have had the service since September of 2012. I have already had to replace the equipment once ($150 out of my pocket) and I am not too excited about calling up verizon again. Is it normal to have equipment issues multiple times within the first year of service? Thanks in advance for the insight.
Hi offgrid,
We want to make sure your HomeFusion device is working well for you! Did this happen both with the first one and the current one you have? Just to clarify, are you concerned about these logs because the device isn't working? Please elaborate so we can help.
ElizabethE_VZW
Follow us on Twitter @VZWSupport
Hello ElizabethE_VZW,
Thank you for your response.
The first time that this happened I had to reboot the router and antenna a few times each morning in order to get a connection. Eventually, it would not connect and a technician came to my home and replaced the equipment which fixed the issue.
Now in the past two weeks or so I have had to repeatedly reboot the antenna and router to get a connection. Once I am connected then it is fine until I unplug the system (solar powered house).
The issue that I am having is that it takes an average of 45 minutes to an hour each morning to get the internet connection.
I attached the screenshot of the logs because (as I stated) I would like to know if the answer to the issue is in the logs and if so can someone help me fix the issue?
Thanks for your time.
Thanks for the details offgrid. It would seem that since you are disconnecting your service each day to conserve power and usage, the start up can take some time due to all the connections it needs to make to our network. When your device was first replaced, was it having these delayed starts? In addition, what types of devices are you connecting to the HomeFusion? We want to make sure there is nothing interfering with service. Thanks for your time and patience.
-PeterV_VZW
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When the device was first replaced I had no problems whatsoever connecting. It used to be that I would plug in the antenna, then the router and within about 3-5 minutes all the lights were green.
I am using Mac laptop to connect.
Thanks for the response.
Thanks for all the info offgrid. We appreciate all of it. Did this just recently start happening? What type of weather is the cantenna in? Have you had poor weather this winter? We look forward to your response.
Thank you,
RobinD_VZW
VZWSupport
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Hello RobinD_VZW,
As I stated in my original post:"For the past few weeks I have had to reboot my homefusion antenna/router 3 to 4 times before getting a good connection." That was around the same time of the last Firmware update (20.9.49.300.50) Jan. 21 2014.
So this has been happening (out of the blue) for 26 days and counting.
This happens regardless of good or bad weather. It happens every time I plug the antenna and router in.
Thanks for your help.
offgrid, thanks for these details. Perhaps factory resetting your device will improve the performance of your device. Try this http://vz.to/1h1RozI and keep us posted.
LasinaH_VZW
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Thanks for your suggestion..
I have reset the factory defaults multiple times with no improvement.
Any other ideas? Is it possible that the tower that I connect to is having problems?
Thanks for following up. I appreciate the insight. I'd be happy to take a look into the coverage. Could you please provide your zip code as a general reference. I notice that you provide the firmware in an earlier post. What software verison is currently running on the device? Current Verision; WM300-V11b/ BHR 300.50; HSG: 8.8.H.L
YosefT_VZW
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Hello YosefT_VZW,
Where exactly to find the software version? When I look at the 'System Monitoring' page I see this under 'HBR' :
8.8.H.G
My zip code is 05464. Thank you in advance for the assistance.
I thank you for your patience with us as we work to get this connection matter resolved, offgrid. Zip code 05464 covers a fairly vast area, some of which may not be the best for a device like the Home Fusion Broadband. I think we'd best review your specific location. That will require me to gather some personal data. Please use these instructions http://vz.to/1gBiqkv to follow my handle (DionM_VZW). I've already requested permission to follow you!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport
I have posted the exact same issue. My HomeFusion was relatively stable before the firmware upgrade of the cantanna. I have called Verizon numerous times, but issue has not been resolved. I have received no explanation of the root cause even though I have posted the system log to the forum and told support what the error was over the phone many times. Considering how long it took for the last firmware upgrade, it seems like the instability is here to stay for a long time. Any responsible company would have rolled back the firmware upgrade until the vendor fixed the issue. Verizon support is suggesting that I pay to have the cantanna inspected and possibly replaced. I am not happy paying to resolve an issue that Verizon created and it is highly unlikely that my hardware failed at the same time as the firmware was rolled out.
Prior to this firmware upgrade, I was mostly satisfied with my service and often recommended the service to friends and neighbors. I am currently a very unsatisfied customer and Verizon is not making it any better by making me pay $150 for a service call or $6.95 a month more to insure their faulty product.
johnnusko,
We are sorry to hear that you are having problems with your HomeFusion. We want to address all of your issues that you are having with your HomeFusion. If you could explain to us, we will be more than happy to assist. We look forward to working with you on your issue.
RobinD_VZW
VZWSupport
Follow us on twitter @VZWSupport
You can't roll back when its working for most ppl on HF not that easy.
long time happy customer until this cantenna home fusion thing. to cancel it is costing me $320! each month they charged me for massive data that i did not use. hours and hours on the phone. during the 4 months of outrageous bills about. $230 instead of the $60 plan that it should have been (data there is NO WAY i used) this cantenna device still is listed on my bill as a non vzw device, and VERIZON installed it! hours wasted at local verizon store. and to top it off, the device disconnected all the time, and data upload and download speeds went so low that the speed test program stopped working! .014 meg upload speed! tonight when the phone person would not credit my bill to fix the craziness, i cancelled it. he seemed to suggest people on the web complaining are actually using this much data. i work in tech field, am college educated, do not watch tv or netflix with this device. VERIZON has screwed this very loyal phone customer. i am checking to see if i have any recourse using small claims court, as i should not have to pay $320 disconnect fee for a device that never worked as advertised. is there a class action i can join?
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