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How can I fix this red blinking SYS LED light?
Poetyk
Enthusiast - Level 3
‎08-20-2014 04:37 PM

I am having problems with the extender losing signal and the GPS turns red and the SYS light is slow blinking red.  I just spent 40 minutes on the phone with a Verizon tech who had me unplug it and just pretty much said "Sorry, there nothing we can do"!!!!  This is happening several times a day for the past 2 weeks. 

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Re: How can I fix this red blinking SYS LED light?
7e18n1
Specialist - Level 3
‎08-20-2014 05:09 PM

Are you sure you’re using the right power supply?

What is your zip code?

Who is your internet provider?

What brand and model modem?

What brand and model router?

Check you internet service… From a computer running Windows with Java installed, post a link to the test results from Speedtext.net (Share Results > Copy > CTRL V). Try the VoIP test site, when completed click Advanced and View Text to post the results here.

What happens if you bypass the router and connect the NE to the modem? Does it change anything?

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Re: Re: How can I fix this red blinking SYS LED light?
larry_kaplan
Enthusiast - Level 2
‎08-22-2014 04:20 PM

I am having the same problem with a blinking red sys light and red gps light. The system has been working fine for months and without my changing anything at all, it stopped working yesterday. I am using the correct power supply. I have powered off and on the gateway and the extender several times. My zip is 94306 (although Verizon shows my device as nearby Los Altos 94022 where I think the tower might be). I have AT&T Uverse as my ISP with a standard 2wire modem/router gateway 3800HGV-B. My internet speed is 15.39 Mbps down, 1.93 Mbps up (it is speedtest.net not text): http://www.speedtest.net/my-result/3707324666 VoIP test reports 15.1 and 1.92: Speed test statistics --------------------- Download speed: 15132 kbps Upload speed: 1924 kbps Download consistency of service: 93 % Upload consistency of service: 99 % Download test type: socket Upload test type: socket Maximum TCP delay: 54 ms Average download pause: 1 ms Minimum round trip time to server: 24 ms Average round trip time to server: 24 ms Estimated download bandwidth: 15434 kbps Route concurrency: 1.0199696 Download TCP forced idle: 0 % Maximum route speed: 21845 kbps General information ------------------- IP address: 99.108.141.9 Local time: Aug 22, 2014 4:12:39 PM Test server: http://mcssjc.visualware.com/ Thanks for any help, Larry Kaplan

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Re: How can I fix this red blinking SYS LED light?
vzw_customer_support
Customer Service Rep
‎08-22-2014 04:53 PM

Poetyk, thanks for coming to us with this! We will get this fixed! What model Network extender do you have? What steps did you take with the previous representative?

SandyS_VZW

Follow us on Twitter @VZWsupport

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Re: How can I fix this red blinking SYS LED light?
larry_kaplan
Enthusiast - Level 2
‎08-22-2014 05:16 PM

Sorry, I am not Poetyk. I was adding my post to the posts by Poetyk and 7e18n1. I have not had any contact with a representative.

My NE is Samsung SCS-2U01.

Thanks,

Larry

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

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Re: Re: How can I fix this red blinking SYS LED light?
7e18n1
Specialist - Level 3
‎08-23-2014 05:18 AM

The reason I asked is because the OP’s symptoms are of lousy internet service, but that does not appear to be the case with yours.

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Re: Re: How can I fix this red blinking SYS LED light?
vzw_customer_support
Customer Service Rep
‎08-24-2014 04:27 PM

My goodness, larry_kaplan. Thank you for all of those fantastic details! Did you possibly check if your Gateway router has an update available or if there was an automatic update performed recently? Are you using the GPS Antenna and extension cable that came with the device? When you powered down, did you unplug the unit from the wall for a few minutes before powering back up?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: How can I fix this red blinking SYS LED light?
larry_kaplan
Enthusiast - Level 2
‎08-24-2014 05:29 PM

Did you possibly check if your Gateway router has an update available or if there was an automatic update performed recently?

It doesn't tell when it upgraded but according to the web I am using the latest version that was upgraded last year:  6.9.1.42-plus.tm

Are you using the GPS Antenna and extension cable that came with the device?

No, I am not using the extension, but I am using the antenna that came with it.

When you powered down, did you unplug the unit from the wall for a few minutes before powering back up? 

Yes, I did unplug it from the wall for a full hour.

Thanks again for the help,

Larry

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Re: How can I fix this red blinking SYS LED light?
larry_kaplan
Enthusiast - Level 2
‎08-28-2014 10:34 AM

I have done some testing and used this information on the web:

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Re: Re: How can I fix this red blinking SYS LED light?
Poetyk
Enthusiast - Level 3
‎09-27-2014 07:16 PM

We (Verizon CS and I) did the speed test and my internet service was at optimal speed.  My ISP is Verizon FIOS.  No lousy service and the cords supplied by VWZ are what I'm using with my extender. So the theory is incorrect

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