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How do I locate my missing Verizon Jetpack MiFi?
Samuraijack18
Newbie
‎08-19-2014 02:40 PM

Hi all,

I am trying to find my missing Verizon Jetpack MiFi and I swear I had it in my office area.  How do I go about tracking it down via GPS?

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vzw_customer_support
Customer Service Rep
‎08-19-2014 07:38 PM

Hi Samuraijack18!

I am saddened that your device us misplaced and I am confident your issue has been addressed since your original post! If not let's look into this. We don't have a way to physically locate your device? Does your Jetpack display as an available network from your wi-fi enabled device?



Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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vzw_customer_support
Customer Service Rep
‎08-19-2014 07:38 PM

Hi Samuraijack18!

I am saddened that your device us misplaced and I am confident your issue has been addressed since your original post! If not let's look into this. We don't have a way to physically locate your device? Does your Jetpack display as an available network from your wi-fi enabled device?



Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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John_Getzke
Champion - Level 1
‎08-20-2014 10:28 AM

If it is not powered on then there isn't likely anything anyone can do to track it down for you. 

However if it is online you can use your laptop or tablet and perform a site survey to isolate where the signal is strongest and walk towards the source.  There are many simple signal strength apps and utilities out there so post your OS for specific suggestions.

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