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I can Not connect to my computer with my jet pack

No matter what I try it will not let me connect online using this jet pack. I am using jet pack model# MHS29LVWQ. I am using Window 7. and have a USB wireless port. I have configured it in network sharing but it doesn't show up on my wireless connection tool bar so I can't connect.

What can I do? I just bought this device. My Old one worked fine!!!!

Thanks for any help!!!!!

Re: I can Not connect to my computer with my jet pack
Customer Service Rep

I'm so sorry you're unable to connect your new Jetpack emain. Let's get this taken care of! Has the Jetpack been activated? Here are steps to complete and ensure device is fully activated and how to proceed with setup.

Thank you,
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