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I cannot get my jetpack 5510L to connect with my Direct TV on demand
raamw
Member

It says Ethernet connected but no Internet service

I have spoke at least 3 times with support to no avail, the jet pack works on my computer, smart phone and portable PC.

I had a wireless 2 wire with ATT and it worked perfectly.  I spoke to Direct Tv and everything appears to be working   any ideas before I incur Direct TV service call

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Re: I cannot get my jetpack 5510L to connect with my Direct TV on demand
John_Getzke
Leader
Leader

Any time a device is not able to connect to a MiFi the wireless password is most likely the problem.  You have to make sure that your Direct TV device knows what kind of password the MiFi is using before it can complete the authentication.

All MiFi's default to WPA2 security.  If you continue to have problems you may have to bump it down to WPA or turn it off.  Turning off the password is a good troubleshooting step as it will confirm if the problem is password related or not.

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Re: I cannot get my jetpack 5510L to connect with my Direct TV on demand
raamw
Member

Do you have the procedure to do this??

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Re: I cannot get my jetpack 5510L to connect with my Direct TV on demand
John_Getzke
Leader
Leader

To change the wireless security see page 52 of the 5510L User Guide:

http://www.nvtl.com/files/4513/6218/1792/UG_MiFi_5510L_VZW__30Jan2013.pdf

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Re: I cannot get my jetpack 5510L to connect with my Direct TV on demand
vzw_customer_support
Customer Support

raamw, let's get you connected. When placing your Direct TV device in WiFi mode, it should automatically provide you with all wireless connections available. You will need to select your Jetpack device in this list and enter the password. For more specific steps on how to connect to the Jetpack with your Direct TV device, you will need to contact their technical support team directly.

Lasina_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: I cannot get my jetpack 5510L to connect with my Direct TV on demand
swiller
Member

I have also had this problem. Contacting Directv they said its a Verizon problem. Verizon says get with directv support. No one wants to claim this issue

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Re: I cannot get my jetpack 5510L to connect with my Direct TV on demand
jroeder
Sr. Member

Call Directv and tell them its not connecting to your wireless network. Don't tell them what company it's through or what device. Just say it's not connecting wirelessly and they will troubleshoot it with you. I had the same problem but the were able to help me figure it out.

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Re: I cannot get my jetpack 5510L to connect with my Direct TV on demand
Jadendreamer
Member

Change your password settings on the jet pack from wpa2 to wpa/wpa2 that fixed it for me.

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