Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I have been having problems with data usage, the technician suggested I disconnect all the devices from my jetpack. I disconnected my wife's kindle and now I can't reconnect it. Authentication failed. Need help.
Delete the wireless profile you setup for the Jetpack on the tablet and start over.
I deleted the wireless profile from the Kindle and did start over to no avail. The kindle does connect to other wi-fi networks. Restarted jet pack also. Willing to try other options.
If you deleted the wireless profiles and rebooted the Jetpack then the next step should be to reset the Jetpack back to the defaults. Test connecting with the default credentials and if that works then configure any custom settings from there.
Another test to help detect a hardware incompatibility would be to temporarily remove the WiFi password on the Jetpack. Connect the kindle without wireless security enabled and see if it can establish a connection. Add back in the security features from there.