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I have a Jetpack hotspot that I don't use. How do I deactivate it from my computer?
abacot17
Enthusiast - Level 1
‎02-02-2015 08:34 AM

I have a Jetpack hotspot. I want to know if I can deactivate it online. I'm paying an extra $20 a month for it and I don't even use it. Please help.

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Re: I have a Jetpack hotspot that I don't use. How do I deactivate it from my computer?
tikibar1
Community Leader
Community Leader
‎02-02-2015 08:45 AM

No, you can't cancel a line of service on-line ... you have to either call Customer Service or visit a Corporate Verizon store.  And if you're not aware ... if the jetpack is still under contract, you'll incur an Early Termination Fee for canceling early.

Customer Service

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

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Re: I have a Jetpack hotspot that I don't use. How do I deactivate it from my computer?
tikibar1
Community Leader
Community Leader
‎02-02-2015 08:45 AM

No, you can't cancel a line of service on-line ... you have to either call Customer Service or visit a Corporate Verizon store.  And if you're not aware ... if the jetpack is still under contract, you'll incur an Early Termination Fee for canceling early.

Customer Service

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm