I have a Samsung Network Extender, model SCS-2U01, and for the past two weeks, the SYS light has gone from solid blue to a blinking red light, disconnecting me from my business calls. In reading the forums, it was mentioned that Verizon had to reset somet

[bgblktruck]

I have a Samsung Network Extender, model SCS-2U01, and for the past two weeks, the SYS light has gone from solid blue to a blinking red light, disconnecting me from my business calls. In reading the forums, it was mentioned that Verizon had to reset something on their end to fix the issue. Would you be able to confirm if something needs to be reset to fix the issue? Thank you!

[7e18n1 · Accepted solution]

First, try the normal stuff: power cycle your modem, router, and NE allowing time for each component to stabilize before turning on the next in sequence modem > router > NE. If necessary, try resetting your modem and router. If it still doesn’t work verify it is listed in MyVerizon and then calling Verizon Wireless Customer Service at (800) 922-0204. Good luck!