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I'm trying to manually activate my jet pack, but when I connect to 'my.jetpack' the screen has been saying it's activating for over an hour now.
mcyork
Newbie
‎04-30-2014 06:46 AM

It is just stuck at the activating screen on my jet pack and my.jetpack. I've tried restarting it, using a different browser, connecting to 192.168.1.1, and connecting it by tether and wireless.

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Re: I'm trying to manually activate my jet pack, but when I connect to 'my.jetpack' the screen has been saying it's activating for over an hour now.
vzw_customer_support
Customer Service Rep
‎05-02-2014 07:21 AM

Hello mcyork.

I'm sorry you are experiencing a delay when activating your Jetpack. Because you are using a Jetpack, it is important to ensure that your SIM card is correctly installed. Which model Jetpack do you have? If you are still unable to activate the device, please try powering down and removing and reinserting the LTE SIM card. Please keep us updated.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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