I recently purchased the Network Extender. It has four blue lights, but when I make a call the person cannot hear me.
SouthernJo
Newbie

I recently purchase a Network Extender.  It has four blue lights, but when I make a call, the person can't hear me!!!!

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Ann154
Community Leader
Community Leader

Is your phone routing the call through the extender?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

SouthernJo, Let's make sure your phone is connected properly! Blue lights are usually a  good sign. LCan you please dial #48 on your handset to ensure you're connected http://vz.to/1BbtYmA? What message do you hear when doing so? We'll figure this out, together.


TanishaS1_VZW
Follow us on Twitter @VZWSupport 

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SouthernJo
Newbie

I did #48 as soon as I hooked it up and it does say I'm connected.  However, when I unplugged the Extender, I still get the double tone like I'm connected.

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vzw_customer_support
Customer Service Rep

Hello SouthernJo!

Thanks for the information about your Extender. Let's try some troubleshooting. After unplugging the Extender and getting those beeps, do calls still go through? If not, do you get an error message? Please elaborate a little more for me, thanks!

ChristinaB_VZW
Follow us on Twitter @VZWSupport

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SouthernJo
Newbie

Yes. Calls go through without the Extender plugged in. I only have one or

two bars without the extender. I get all five bars with the extender; the

calls go through but the person we're calling cannot hear us.

On Wed, Jan 21, 2015 at 10:24 PM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

Hi SouthernJo!

Thanks for the information! Sorry you're experiencing these audio issues! Is this happening only in this scenario at home, or on every call? Have you tried using headphones or the speakerphone?

ChristinaB_VZW
Follow us on Twitter @VZWSupport

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SouthernJo
Newbie

I spoke with three techs yesterday and they could not solve the problem. ’m waiting for a Network tech to call.

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vzw_customer_support
Customer Service Rep

Oh wow. Let's see what else we can suggest to help out. I reviewed the thread,  but did not see this info. What phone make/models are you using at home through the network extender?

NicandroN_VZW

Follow us on twitter @VZWSupport

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SouthernJo
Newbie

We are using iPhone 6.

On Sunday, January 25, 2015, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

Thank you for this detail, Southernjo. We appreciate it. Have you heard back from the network extender/tech team?

Just in case, are your Roaming Settings active? Any difference if you go to Settings>Cellular>Roaming>Voice & Data set to on?

NicandroN_VZW

Follow us on twitter @VZWSupport

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SouthernJo
Newbie

I have not heard from the Network people and now I'm travelling this week.

And my settings are for Voice Only. That what's the reps told me to do on

Friday.

On Mon, Jan 26, 2015 at 10:53 AM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

Thanks for getting back to us SouthernJo. Did you receive a contact number to reach our Network Extender Team? If so, I would suggest to reach out to them to obtain a status on the ticket filed.

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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