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Internet connectivity for wireless devices on homefusion
JLovell
Member

I am having an issue with my homefusion router.  I can connect my wireless device (smartphone, kindle, etc.) but I cannot get internet connectivity.  Anybody have any suggestions before I have to call support?

Thanks

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Re: Internet connectivity for wireless devices on homefusion
vzw_customer_support
Customer Support

Hi JLovell,

It's great that you're able to get devices connected to the HomeFusion. This means the device is broadcasting the service to you. By not being able to actually browse the web, this means that the service is being stopped by something else. We will need to verify the account is setup right on our end of the system (activation successful and right plan setup). Once that's done on our end, you can reboot and that's the only step that can be done on your end.

Thanks,

MariaC_VZW
Please follow us on Twitter @VZWSupport

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