Is anyone else noticed high data usage on their wifi jet pack

[martye61]

I am in to my 3rd day of usage on my wifi jet pack and have done used 618mb of 4G and i dont see how possable, not downloaded any movies, or music, just checked email and facebook and a few sites!!!! This is ridiculas if you ask me. I had changed my bill date then all of a sudden i started getting i was over my usage updates. and i was paid up and then got a pay this amount emediately , and called them and they said i was caught up! If you ask me something is up!!!!  I dont like it at all, and if this keeps up i want keep it for long. Thanks if anyone knows what is up

[Butte]

Check your actual data usage by time. I found that my computer was automatically downloading updates at night. You can block the auto download, or be sure your modem is turned off at night

[martye61]

ty but my modem is turned off when i am not usen my lap top, thats what weird i turn modem off every time i get off lap top, and turn it back on when i get back on my lap top!!!!

[tikibar1]

There are several threads about this on this forum if you want to do a search; here's a couple of them:

https://community.verizonwireless.com/message/901732#901732

https://community.verizonwireless.com/thread/733756

[Aray2112]

I purchased the jet pack early November and was told by the sales staff that you could use up to ten devises with the unit, there was no discussion or warning that it would eat up usage, and I only use it to get on the internet. My first bill after the purchase of the jet pack was $1,200.00. I talked with Verizon and we adjusted my plan and my bill for December was $900.00. This is a consumer rip-off. I plan on taking it to the top level of Verizon Corporation. Please if anybody has been ripped off by this scam help me and others. Let’s pull together and stop the scam. 

[beejee]

I feel so helpless. My gigs for november were 76. My bill was 1660.00 and my normal usage is 8-9 gigs a month. My computer friend said this was impossible for what I do on my computer. Decembers bill is already at 44 gigs. I'm freaking out because I owe  2250.00 by Tuesday or they'll turn my phone off. HELP!!!!!!!!!!!!!!!

[Ruben1234]

I cancelled my contract. The early out penalty cost much less than the

overage charges. There was no way for me to independently verify data

usage. I didn't trust Verizon's charges so I left them.

[mart32753]

The Jet Pack is out of control. It transfers data even when it is supposed to be off. My bill is incredible. I won't keep this for long! I think the problem is with the ON/ OFF switch. It comes back on by instelf. This is maddenning.

[vzw_customer_support]

Dear mart32753,


Good morning. As a consumer myself, I would also be concerned about getting a high bill with overages. It would be my pleasure to address your jetpack concerns. So that I could research this and make sure there is not a known issues. What make and model jetpack do you have? Is this the first time there has been an issues with data transfers since purchasing the device?

In meantime, to avoid any overages, you may always increase your data allowance. To view our available calling plans, please click http://bit.ly/xdDajD


Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[dmgrant722]

Wow, I find it very ironic that Verizon customer service agents are telling me that my case is an isolated case, they have not had an issue with this and that it must be either my devices using the data or a bad MiFi. Since I was due for an upgrade, it was suggested that I do so. So I got the Home Fusion Broadband installed in my home and now it is doing the same thing. I also had installed data trackers on all devices since this had had happened previously on my mother-in-law's MiFi. We got hers replaced and that seemed to correct the issue. Well not for me, but I have the data trackers to prove it is not my devices that are using the data.

Now doing a little research, I find that several people are having the same issue that  Verizon has never heard of. Yet they have responded to post from these other people about the same issue they have never heard of. Makes my head spin.  I have also found where several years ago, Verizon paid several million due to overcharging customers. Now I wonder how much money they have made with false charges they have never heard of.

Waiting for a Verizon supervisor to return my call telling me what is going to be done about this.

[PDW911]

I'm sorry...but this is starting to sound like "Ground Hog Day". I have just used my new 5510L jet pack for a month. I only use it for misc office use and have had both Sprint and AT&T hot spots previously.

I have two offices, and unfortunately the Sprint coverage was bad at office #2 so I let the 2 year old account die and picked up an AT&T device....this had tower conflicts (believe it or not I was right in the middle of two towers so they conflicted (on/off almost constantly)

So off to Verizon I went...great coverage...but my usage is reported almost 30% higher than I ever had...I almost never go over 3-3.25 GB a month (this has been verified looking at both my Sprint and AT&T use patterns over two years) so 5 gb should have been fine. My usage and patterns have not changed, but I all of a sudden I hit the 5GB limit in less than a month, with no abnormal use..this device is reading excessive use...and yes, the computer and device are turned off and no,..., no one has my pass words and no I don't see additional connections but YES I see a huge data leak some where

What has Verizon Cust Support to say...is there a run of bad SIM cards...does this need to be looked at?

[JazB]

Even after they replaced our jetpack, simm card and battery which cured the problem they refused to apologize or offer to adjust the charges which lead us to paying the service contract off early and throwing the new jetpack in the bottom of a drawer.

Wish our phones had shorter renewal dates which would have caused the same results. This to will be healed in time.

Our data is now handled through www.millenicom.com

[vzw_customer_support]

Hi PDW911,

Let's get to the bottom of this! Utilizing a 4G LTE connection can causing increase the amount of data usage being consumed. Have you had an opportunity to review the date and times of the data sessions here:http://bit.ly/xB4iTc ? Have we had a chance to replace your sim card?

Thanks for your contribution to our community forums,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[beanerwake]

Hi,

I'm not sure you sent your note to the correct person but either way, I can tell you that I have reviewed the dates and times and no, my simm card has not been replaced, nor has anyone offered to replace it.

[PDW911]

You are kidding right....data gets "bigger on 4G" instead of other speeds...5 GB is 5 GB

My other hot spots are all 4G...with data use less by 30%...same use pattern

And, no I haven't contacted any one about the SIMM card...who do I see..the local store that won't know what to do ??

[vzw_customer_support]

Thank you for following up PDW911.

We absolutely want to get to the bottom of your data concerns. I appreciate all of the precautions you've taken to be aware of your data consumption. Tips such as closing out of internet browsers, turning off the device or turning off the connected devices when not in use definitely help keep data usage low. Have you had an opportunity of review your data details via My Verizon? Here's how to check your data usage: http://vz.to/1aFMYLC

Additionally you can pick up a free sim card at any corporate Verizon Wireless store: http://bit.ly/3SdsA

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

[JazB]

The best I could get from phonie tech was a replacement jetpack. I was after a battery since for some reason or another the first jetpack would lock up and do nothing even when I pulled the battery. When I walked into a store to see if they handled the battery that phonie tech claimed they could not provide the in store tech said they always replace the whole device when this happens. What a difference from the phonie tech acting like this was a new problem to them. She made sure I had a new simm card before I left the store and new battery headed my way as well as a personal apology for this happening, on behalf of verizon that is.

Seems store tech help would have been much preferred to what I received over the phone.

[JazB]

Nothing about this issue seems to be new. After running into a sudden surge that consumed nearly all of our 14gb in a day when we were all packed up to leave to the next stop and sleeping and then getting the run around about it must be something we had cause by streaming video, gaming and downloading who knows what we settled accounts and moved on.

I can think of no other reason for the verizon responses than should they admit to anyone they must admit to all that at best they themselves have no clue as to what is wrong in their system.

Verizon is charging far to much for what they provide their customers. PERIOD! Get away from the big 3 and you can find deals that will take care of you at better prices for a larger data allowance.

We did and could not be happier.

[Ruben1234]

I am having the same problem.  I cannot find any user controls via. the router or Verizon to restrict usage or even to reduce bandwidth.  I need help fast.  Not sure I can afford this devise.  I've signed up for the max plan available and am receiving penalties on top of that.

[John_Getzke]

There are no controls to limit your usage on the JetPack or from any Verizon website.  All you can do is swap between 3G and 4G LTE.  The MiFi will consume data as long as one of the connected devices is requesting it.

Management of the data is up to the users.  Find your data leak and stop it or shut down your device when you do not need to use it.  I'd suggest isolating everything that is connected to your JetPack and closely monitoring your usage in regular intervals.  Through trial and error you will eventually discover what is going on in your enviornment.

[bkcoca1]

We're also very aggravated at Verizon's inability or unwillingness to help get to the bottom of this.  In the last two months our usage has shot up, exceeding our allocation.  For the first 4 months we were using about 1/2 our allocation.  In December, for some reason, we went to 2 GB over.  Ten days into January, we're more than 1/2 used up.  I've check My Usage, and find large downloads (hundreds of Megabytes) that I did not ask for.  There should be a way to identify who's sending this junk to my mobile hotspot, and allow me to block it.  We tried changing passwords to no avail.

I'm going to cancel my Verizon subscription if we can't solve this problem.

bkcoca1