LTE Internet Installed - QoS Settings for VOIP

[KL-VA]

What I want to do is prioritize VOIP traffic.  We do not have any video streaming or gaming.  The only complaint is that our voice calls going out are dropping words.  That means we need to prioritize VOIP Upload traffic.  Simple, I have been able to do things like that with other routers.  The LTE Internet Installed QoS settings are under HBA Advanced.  A page appears that looks just like the image in the User Manual.  There is zero additional help, instruction, or examples in the User Manual.   Apparently, we are supposed to hit one of the little red "Add" links to add a new rule.  Been There Done That, but managed to accomplish nothing worthwhile.  This interface is way more complicated than it should be with zero instructions provided. 

The two sets of rules are labeled "QoS Input" and "QoS Output".  Can anyone tell me which set of rules applies to "UPLOAD"?

Can anyone give me an example of a valid rule setup?

[vzw_customer_support]

@KL-VA We understand the importance of staying connected. We're here to assist. Just to make sure we're on the same page can you can please clarify the exact make/model of the device you need assistance with? How long have you been having issues? Please be more specific with exactly what you are trying to do?

JoelD_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KL-VA]

This is a "Verizon LTE Internet Installed" system.

This system is was originally called "Verizon Home Fusion" or "Cantenna" to some Verizon service reps.

I may be able to get a model number off the router Verizon installed for the system.

How can this question possibly be more specific? 

I want to prioritize VoIP traffic over all other internet traffic that may be uploaded by this system.

Normally we use QoS settings to do that.  Unfortunately, the user manual provides zero information beyond how to get to the settings page.

[vzw_customer_support]

We appreciate the additional clarification KL-VA. What you’re asking is a bit outside of our scope of support. We wouldn’t have any details about how to make those modifications to your Installed LTE. Instead, what we can do is work towards troubleshooting the call quality issues you have been experiencing. Is your home telephone also through us? When specifically did this issue first start happening?

JosephE_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[KL-VA]

Thanks for the reply,

We are trying to use VoIP for our home phone.  This problem began as soon as we tried to actually make a VoIP phone call (about two weeks ago now).  Incoming voice is fine.  Outgoing voice is often broken and drops words.  Our LTE Internet Installed system has never provided anywhere near the advertised "average speeds of 5-12 Mbps download and 2-5 Mbps upload".  What we have actually been getting since the system was installed is typically 0.5 Mbps download and 1.5 Mbps Upload.  I have been checking this with the Verizon speed test and others, and always see way less than the advertised performance.  We are located less than 2.5 miles from the nearest tower.  I can see the red light on the tower when standing on our roof in the evening.  Several attempts to get improved service yielded no improvement, so we live with what we can get.  We don't stream anything over the internet, and I've turned off all of the automatic updates our devices would normally try to install.  We use internet for email and light web browsing.  The performance we do get from the LTE Internet Installed system should be more than adequate to support one VoIP call.  This has been verified by incoming voice calls being fine even when our download speed is only 0.5 Mbps.  Since our upload speed is typically 3 times higher than our download speed, I suspect what is happening is outgoing VoIP packets are getting delayed by other data activity our system is sending.  With most routers this type of problem is easy to fix using a simple QoS setting to prioritize VoIP over all other traffic.  The router provided with our LTE Internet Installed system does not have a simple user interface for these QoS rule settings.  I have tried, but trial and error may never hit on a valid QoS rule setting that will work.

Kevin

[7e18n1]

QoS prioritizes competing traffic. If VoIP is the only traffic, there's nothing to prioritize.

If you can see the tower beacon, does the HBA have as good of a view of the tower?

Is the HBA level? What color is the LQI LED?

https://www.rfwel.com/downloads/datasheets/CA10002.pdf

In the manual, 8.1.15 - Enable SIP ALG and restart both HBA and HBR. If 8115 is enabled or it doesn't resolve the issue, the next thing to do is to obtain the VoIP ports used from the VoIP provider and post them here. If what these ports do is included, post those too. Example:

69 TFTP TCP

5060-5061 SIP TCP

10000-30000 RTP UDP

[KL-VA]

Even when we are not using the WiFi network or internet, there is always something going on in the background with Android and Windows.  The 4G and WiFi lights are nearly always flashing green on the router, so VoIP will rarely be the only traffic, unless I completely turn off WiFi at the router.  It occurred to me that it would be worth testing how VoIP works with the WiFi turned off.  I will try that and see what happens.

The HBA is approximately 25 feet off the ground.  Can't see the tower beacon from there.  Too many trees.  Standing on the roof above, my eyes are at least 10 feet higher.

The LQI LED on the HBA was Red color when I got home.  That is unusual.  It is usually Green or Blue.  Most often Blue.  I killed power and then restarted everything.  When it settled down the LQI LED was Blue.  I took my Verizon cell phone up where the HBA "cantenna" is mounted and saw signal strength of -96 to -105dBm 4asu.

More System Info:

BR Firmware BR=8.C.J.J BA=20.9.49.310.1.9

Model Name BR=TG790 BA=LTE-DTV

The tag on our Router says Intertek 4003278

Everything I've been reading the last couple of weeks says to Disable SIP-ALG for VoIP.  It was already disabled in our system.  You say to enable SIP ALG.  I tried that as instructed.  It completely broke our ability to initiate a phone call. I put it back the way it was = Disabled.

I have contacted our VoIP provider to get the ports used. 

The VoIP device is a SPA2102

[vzw_customer_support]

KL-VA, I appreciate the details of steps taken and making sure you met the requirements for getting VOIP to work off your internet connection. Thanks for the tips provided, 7e18n1. Have you yet attempted to access the QoS page under Advanced Settings in your Admin Page? You can click on HBA Advanced Settings, click Yes to access advanced settings, under the (red toolbox) click Quality of Service (QoS) and the Quality of Service pages appear. Let us know if this allows you to prioritize traffic.

You can also visit our Support Page for your Internet LTE Cantenna and reference the link below to access the Advanced Settings Tab. http://spr.ly/6581DnP7x

AlanS_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KL-VA]

We have managed to go in a big circle, back to where this started.  My original message was, "The LTE Internet Installed QoS settings are under HBA Advanced.  A page appears that looks just like the image in the User Manual.  There is zero additional help, instruction, or examples in the User Manual.   Apparently, we are supposed to hit one of the little red "Add" links to add a new rule.  Been There Done That, but managed to accomplish nothing worthwhile.  This interface is way more complicated than it should be with zero instructions provided. 

The two sets of rules are labeled "QoS Input" and "QoS Output".  Can anyone tell me which set of rules applies to "UPLOAD"?

Can anyone give me an example of a valid rule setup?"

If I can get an example of a valid VoIP priority rule, or rules, I can probably tailor that to work with my specific hardware.  Aside from that, the questions raised by 7e18n1 got me checking the system.  The LQI LED on the system keeps going back and forth between red and blue.  Seems like it was working better when that light was green.

[vzw_customer_support]

KL-VA, we want your device working perfectly and realize the importance of adjusting this device for your personal needs.  A private message has been sent to you to assist you further.

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KL-VA]

I have tried to respond to the private message, but all replies are kicked back as undeliverable.

   ----- The following addresses had permanent fatal errors -----

<forums@verizonwireless.com>

    (reason: 550 5.1.1 User Unknown)

[Ann154]

Have you tried signing into the community forum and navigating to the community inbox and reply to the private message there?

[KL-VA]

Yep, Thanks,

When email responses failed, I got back into the community forum, eventually re-read the last few messages, and found that link.  That seemed to work.

I can do without a home phone, but the wife is beginning to get snarky over the whole "Kevin broke the phone issue".  I happen to have a Linksys router that has QoS settings the average citizen can use.  I may just turn off the wireless radio in the Verizon router, and set it up to pass all local network and VoIP traffic to the Linksys router.  That is a fix I can implement today.  No telling how many more days it will take to figure out how to set-up QoS in the Verizon router.

[Ann154]

That sounds like a good plan. Let the community members know if that works for you.

[KL-VA]

Done!

Our LTE Internet Installed system is now running with the Router HBR WiFi radio turned off.  The Cantenna HBA is still plugged into the Internet port, and we have one LAN cable going from a LAN port on the Verizon Router HBR, to the Internet port on a Linksys AC1750 router.  The VoIP device is plugged into one of the Linksys LAN ports.  The Verizon router HBR is still 192.168.1.1, the Linksys router was changed to 192.168.2.1.  All wireless devices now connect to the WiFi network created by the Linksys router.

The best part is QoS settings in the Linksys router were drag and drop simple.  All I had to do is drag the VoIP device to a box under "High Priority".  Everything else stays under "Normal Priority".

Done.  VoIP voice quality is much better on both ends of a conversation.

Unfortunately we still have issues with the LTE Internet Installed system.  I've run speed test on several occasions and keep getting numbers that are all over the place.  This is just a sample:

2018-0324-10:00pm - 0.72 Mbps Download 2.36 Mbps Upload ping 72ms

2018-0324-10:19pm - 2.04 Mbps Download 3.04 Mbps Upload ping 72ms

2018-0324-10:21pm - 1.85 Mbps Download 2.58 Mbps Upload ping 72ms

2018-0325-11:30am - 0.35 Mbps Download 2.50 Mbps Upload ping 588ms

2018-0325-12:00noon - 0.50 Mbps Download 2.58 Mbps Upload ping 38ms

2018-0325-12:30pm - 0.58 Mbps Download 0.97 Mbps Upload ping 490ms

I am working with Verizon to try and figure out what this means.

[vzw_customer_support]

That's great to hear that VoIP is working, Kevin. We want to make sure that you are getting the best speed possible. I'd like to look further into this and I've sent a private message. Please let me know if you are unable to respond to my private message. 

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KL-VA]

It is very sad that nobody ever answered the original question here.  I eventually figured it out myself.  The original question was  The two sets of rules are labeled "QoS Input" and "QoS Output".  Can anyone tell me which set of rules applies to "UPLOAD"?

And the answer is: QoS Output rules are for outgoing traffic being uploaded to the www.  So for problems such as people not being able to clearly hear what we are saying over VoIP, create a new QoS Output Rule under Broadband Connection (LTE) Rules.