Just got my 4510 as a replacement for a working MiFi that I left behind in some airport lounge. I really need to tie a string around the device and attach it to my wrist but that's a different problem for a different forum.
This new device simply won't connect to the network. I've tried resetting the device and upgrading code to no avail. Any ideas? The following is the error log and device info.
System Log> HTML Version 27.
06/28/12 10:35:29am> Current Time
06/28/12 10:35:17am> HDR/EvDO Connection Failed
06/28/12 10:33:49am> First opening Index.html
06/28/12 10:32:13am> NWPM_EVENT_SIM_READY
06/28/12 10:31:53am> Start AP with battery
06/28/12 10:31:53am> NWPM_EVENT_MODE_ONLINE
|Model||MiFi 4510L||Phone No.(MDN)||0000000000|
|Serial No.||<deleted>||Home SID||2004|
|Router FW Version||02.01||Modem FW Version||2.28.02|
|AP FW Version||2.10-18.104.22.168||ERI Version||4|
|SIM Status||SIM Ready|
Message was edited by: Verizon Moderator
Your assumptions are correct. The log confirms that your new MiFi is not connecting to the network.
Normally I would suggest updating the firmware but it seems like your already up to date. The next best thing would normally be resetting the device to the defaults with the reset button under the back cover. SIM card appears to be reading successfully too so we can rule out asking for a replacement SIM for now.
I'd bet there is a connection problem somewhere with your local towers. They must not be letting your device through to VZW to establish a connection. Perhaps you could try switching your connection modes from 3G/4G to 3G only or visa versa.
Use 3G only
If the local towers are to blame then traveling to a different area should allow you to temporarily connect. You would have to let VZW know that your local towers are malfunctioning so they can send a field rep to repair it for you. VZW tech support might be a good place to start on this one to see what they can discover.
Thanks John. Traveled to a new location about 60 miles from my home and no luck also tried 3G only as you described above but no luck with that either so at this point I have to suspect the device. Willing to try other suggestions but will likely call this one in to get the MiFi replaced.
Yup, I believe we are on the same page.
There must be something defective with the antenna/radio of your current device. Either that or something was corrupted during the firmware update that is rejecting your connection requests from the VZW network.
Your field test should be all the confirmation that we need to proove there is not a temporary issue with the local towers. A MiFi should be able to connect in a different area if it were working properly. I think it will be more worth your time to pursue replacement options than anything else at this point.
The only other thing that VZW might ask you to do is reset the defaults again just to be safe. If you would like to try in advance here are the steps.
Level 3 Reset
Thanks a bunch, John. I tried the reset steps above and still no luck. I'll get the device replaced right after the parade, picnic, fireworks... Happy fourth!