MiFi 4510L

[WiFiGuy]

Does anyone know the release date for the Novatel MiFi 4510L?

I had heard it would be today, but I'm guessing that was just a rumor.

Thank you,

Brandon

[WiFiGuy]

Is this thing ever going to hit the shelves?

I see Sprint just released it.

[schwedd]

Sprint's MiFi 4G has great reviews.  I think it will beat the Samsung LTE hotspot.  It already has FCC approval.  Hope it hits the shelves ASAP.  

[WiFiGuy]

I think it will be better than the Samsung, that's why I'm still waiting. 

I really wish they would release it already. I wonder if they are having to wait since they just released the Samsung. Let it gain some sales before bringing out a competitive product. If so, they should have done it the other way around.

I really need to get one. I have to do 3G/4G uplink testing with Aruba Networks RAPs, but I don't want to sign a 2 year contract for a product that I don't want.

I believe it passed the FCC test last month, which means there has been more than enough time to release it. It has been around since last December!

Who knows.

[notsogeeky]

I have a Novatel 4510 4g that I'm using to run a LAN. When I'm actively going out to the internet, it works fine. At night and early in the morning, it's fast. It slows down a lot as the day goes on. But I'm in a place where the only other option is satellite, and it's much faster than my satellite.  

My problem is that if I don't go out to the internet for about 30 minutes, it drops the connection and won't automatically reconnect when I try to load a webpage again. It acts like it powers down into sleep mode, but it won't power back up without a full reboot - which is a pain. I changed the power settings to "Never" go to sleep, but it hasn't changed a thing. This isn't an issue of minor wobbles. Those it handles OK. But when it thinks I'm done with the internet, it fully disconnects and won't reconnect without a reboot.

How do I fix this?

[ttpiper]

This is quickly becoming a major problem and Verizon knows it. You can not expect customers to have to reboot  their MIFI 4510 everytime they want to use a connected device.

I wanted to use this MIFI 4510 as part of a remote monitoring  system for a new off-grid solar system. I had tested the unit in my house and noticed it disconnecting from the verizon network on its own with no warning. I called Verizon Tech support and got to a tech who agreed it was a Verizon network issue and they would look into it. A week later and still no info on the problem. The fact that so many people are experiencing this same problem, Verizon has to find a solution, hopefully soon.

On the off chance that Verizon fixed the "network" issue, I set my remote system up with the MIFI along with 3 solid bars and before I could get home, which was 2 hrs away. the MIFI had gone down. I knew it was down because I couldn't VPN into my remote machine. 

[ebjjjm]

Having the same problem with power down. I am using wall charger and it still randomly shuts off.  Power option is set to "never". Some times it stays up for hours then just OFF!  I've also found that if using it on battery only and returning it to wall charger the wifi service shuts down but Verizon signal still on and good strength. Unplug from charger and up it comes. Back to charger it goes down. Many reboots later up again? Only a few days left on my 14 day return option so any help would be much appreciated. Oh, only have 3G service this time.

[AraceliT_VZW]

Is the issue happening in 3G only? Are you connected to one computer or more than one? 

You can try setting up a constant ping to see if you can stay connected. 

Thank you, 

AraceliT_VZWSupport

Follow up on Twitter @VZWSupport

[lessardrp]

I am having this same issue. The 4510L MIFI works fine but at semi random times, the device goes into what looks like a sleep mode. The purple light turns amber and the WIFI radio stops broadcasting. This is on AC power so I see no reason whatsoever that this should happen.

We have a very simple configuration file on this device right now:

802.11b/g

EVDO/RTT

Never power down

The issue has happened on 3 MIFI devices WIFI-paired with multiple laptops.

The one thing I did notice in the configuration file that seems like an aberation is a missing power related XML line. In the old MIFI 2200 series model, the configuration file had 2 power related settings as follows:

</WiFi>
<Power>
<acpower>0</acpower>
<batpower>0</batpower>
</Power>

In the new 4510L model it reads as follows:

</WiFi>
<Power>
<batpower>0</batpower>
</Power>

The fact that we are having issues on AC power and the fact that this same line is not present in the 4510L model configuration file seems way beyound coincedence. There is no associated GUI setting for the AC power setting when you web into the device. On one spare device, I attempted to manually add that line to the configuration file, but after being uploaded, the line is taken out by the device.

Please invenstigate the necessity of this configuration setting and roll it into a firmware update ASAP. We have first responders trying to use this technology in their vehicles to receive 911 dispatch calls and we desparately need this thing stable.

[#10]

Lessardrp, thanks for sharing your concerns about this device. There was a software update just released 9/6 that addresses several issues with the device. Have you completed this update? Please try this on each of the devices and let us know if it resolves your concerns. 

[lessardrp]

Thanks for the reply.

This issue is not firmware related. It occurred before and after the update on multiple devices.

It is not related to the configuration of the device because it occurs with the default setup and about 12-15 different variations I have tried. I have even configured the device with so much specificity, in one case, that the MIFI literally had no decisions to make (ie specific connection technology, frequency channel). I have tried with and without 4g enabled, EVDO only, EVDO and RTT only, all the variations of 802.11 etc. That was just to prove it wasn't related to some kind of transitional instability.

It is not power related. I have had the device powered off a charge only cable and multiple Novatel wall chargers. The power save feature are disabled on the MIFI AND the computers. This includes the not so obvious power save features on the laptops such as at the WIFI card and USB hub levels. All desktop related power features such as sleep mode and screen savers are disabled.

It is not computer related. I have experienced the same behavior on multiple laptops, with XP or 7 installed, different branded computers, with different base images installed.

It is not interferance related because I have tried the devices in remote areas, that have coverage, but are not in the vicinity of any other emf hardware or inductive loads.

It is not Verizon coverage related because it happens in areas of known rock solid coverage.

It is not heat related because the devices never got hot when it happened.

The interval of occurance is nearly impossible to predict. I have seen these devices work for two days non stop. Then the next day, it turned itself off 4-5 times. It has done it after 2 hours, 4 hours, 6 hours, 12 hours etc.

It is not activity related because I intentionally tried to proved this by running a "keep alive" batch to simulate activity even when not personally active. It tried the keep alive pings or web page downloads starting at 1 hour intervals, then 45 minutes, then 30 minutes, 20 minutes, all the way down to every 12 SECONDS. It still happened.

Please escalate this issue- it is device related.

Thanks,

Rob

[lessardrp]

I give up and am going to another vendor for my device. In the last month I have wasted 100 man hours of my precious time at work chasing problems with this device. I have posted here everything I have tried which all but proves that there is a device issue with this model and all I hear on this thread are crickets and tumbleweeds. Meanwhile, we can't get our job done. How in the world could a company come out with a product for full production when it would have taken me 48 hours to demonstrate that it isn't ready, Your QA people should all be fired.

[mrstupervisor]

Having the exact same issue to the TEE with the 4510 random shutdown (amber/yellow light flashing). I've had to reset the device as much as 5 to 6 times per day. Powered by AC connection with power setting to "Never" ( I know that should not matter anyway). Firmware and software updates are all installed and up to date.

Statement to Verizon.....You need to deal with this issue ASAP !!!!!  Thanks

[kingkabong]

I'm getting pretty frustrated with mine.  It worked great for a couple weeks, now is having trouble timing out every night.  Web pages partially load, I constantly get the "reload this page later" page.  Really frustrating.  I got this device because DSL was not an option.  Seemed to work better before the update... any way to roll back?

[#15]

Thank you everyone for your feedback and explaining what you have done to test this issue. This issue has been escalated to our product team and the manufacturer. We are still investigating the issue and looking for a resolution.

[RacineWI]

Well Marquia.. here is is a full month after your post and I have been dealing with this EXACT issue for a month now (random powering off, anytime between 5 min to 2 hours). and like the original poster, have countless hours invested in trying to resolve this, not to mention having my office staff close to walking out on me. Vzw tells me it is not a known issue..? I purchased a new mifi, had this issue, they sent a replacement refurb unit (minus the battery and charger), still the same issue. Sent a replacement battery and charger, still the same problem. I'm on a fringe service area; so they sent an antenna, forgot to send an adapter, finally sent the adapter. By then, they strung me out through my 15 day trail period. Then they sent a piece of garbage Samsung SCH-LC11,, I couldn't even get 1 bar of signal where the navatel always had 2 bars without the aux antenna (when it would stay on that is) can't use my external antenna with the Samsung... junk. We did find that the connection would work great all day if we had a streaming radio station playing on one of the computers. So please pass that on to your speedy elite tech team. The issue must have something to do with entering or leaving a dormant state. To bad the device's event log gets cleared when it loses power. Novatel, how much could a couple kilobytes of nvram cost?

Ps after 15 calls to tech support, if I hear one more time that my other line is ready for an upgrade, I will close my account and strongly urge the rest of my family to follow.

[RacineWI]

Re-reading the previous posts, I noticed someone else unsuccessfully tried a keep alive program. The radio station that keeps my device working is WDRV.com there is a listen live link there. it uses 1mb every 1min 45 sec.  Maybe vzw will increase our data allowance since it is needed to use their device.