Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
My Jetpack says I have no GB but I know my data was at 18 GB now they are gone.
rldoty82
Enthusiast
‎11-10-2016 07:59 PM

I was online yesterday and saw that I had used about 11.4 GB on my Jetpack but today when I check the data usage its says I have used 0.00 GB of 0.00 GB and my cycle end date has nothing...help?!

0 Likes
1 Reply
Correct answers are available for this post.
Re: My Jetpack says I have no GB but I know my data was at 18 GB now they are gone.
7e18n1
Specialist
‎11-11-2016 04:46 AM

Do the usual things, power off the Jetpack, remove and reinstall the battery (it may not be removable) and SIM Card. Also, push and hold the reset button for 10 seconds to reset the device. If all else fails, call Customer Service (800) 922-0204.