Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
My Jetpack says I have no GB but I know my data was at 18 GB now they are gone.
rldoty82
Enthusiast

I was online yesterday and saw that I had used about 11.4 GB on my Jetpack but today when I check the data usage its says I have used 0.00 GB of 0.00 GB and my cycle end date has nothing...help?!

0 Likes
Re: My Jetpack says I have no GB but I know my data was at 18 GB now they are gone.
7e18n1
Specialist

Do the usual things, power off the Jetpack, remove and reinstall the battery (it may not be removable) and SIM Card. Also, push and hold the reset button for 10 seconds to reset the device. If all else fails, call Customer Service (800) 922-0204.