Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
My Verizon 4G LTE Mobile Hotspot MiFi® 5510L is heating up within a short time of usage. Also needs recharging more than before.
gmagg
Member
‎06-04-2017 08:31 AM

The past two or three weeks the Jetpack has been heating up  - therefore shutting down or taking forever to open a page online.  As for the charging - most times it would not need charging for at least 2 days.  Now it is needed 2 times a day.

What causes the heating up?  How do we fix that?  What is causing the charging issue?

0 Likes
1 Reply
Correct Answer!
Re: My Verizon 4G LTE Mobile Hotspot MiFi® 5510L is heating up within a short time of usage.  Also needs recharging more than before.
John_Getzke
Leader
Leader
‎06-05-2017 05:29 AM

> What causes the heating up?

Almost all of the heat on a Jetpack comes from the battery.  Sounds like the battery is failing if the Jetpack is becoming noticeably hot to the touch.

> How do we fix that?

Purchase a replacement battery, or request one if your Jetpack is still covered under warranty.

> What is causing the charging issue?

Your Li-Ion battery is not able to hold a charge anymore.  This is most likely the result of how you are operating or storing the device.  Standard Li-Ion battery best practices would apply to the Jetpack battery as well if longevity is an issue.

0 Likes