IT is about a year old and except for lately it has worked fine. We moved recently and service seems very poor here. The jet pack just recently quit altogether. It won't restart. I'm quite sure it was charged before it quit.

Sounds like either the USB port on the Jetpack is broken or your USB charging cable is broken. Chances are better that the USB port has wiggled itself loose inside the Jetpack and will need to be resoldered. Small chance the battery has gone bad too but t...

Thank you so much for getting back to me, Gary8346. I can understand wanting a reliable data connection when you are traveling. You mentioned you were at a RV park do you have trouble with the device in any other location?TionnaB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I see two bars. Under the mobile network the 3G signal shows 48%. Preferred network is set at auto. I have an alternate wifi here at the RV park I'm staying at and frequently my phone or iPad will switch from Verizon to the park wifi presumably because I've lost Verizon. Verizon is also quite slow when I am on it. Of course the park wifi sucks too, but I'm writing this message on it. —Sent from MailboOn Mon, Jul 6, 2015 at 2:17 PM, Verizon Wireless Customer Support

Thank you for the zip code, Gary8346. I would like to clarify when you say drop-outs are you referring to disconnects? How many bars of service to do you see on the device? What type of device are you connecting the Jetpack to? TionnaB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Im in zip code 83611 for the summer. In past years we've had good service, but this summer it is slow with lots of drop-outs.

Gary8346,I am glad that the jetpack is up and working. Now let’s tackle the service issues. What zip code are you in? What types of service issues are you having? TionnaB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

IT was a loose battery. I removed and replaced it and now it works. NOw ow maybe we can talk about why I am getting such awful service. or should I open another discussion?

I Believe it's a MiFi® 5510L. when I plug it in I get no light or other indication that it's working and it has no liquid or external damage at all.thanks for your reply

Gary8346,Let’s get the jetpack up and running for you again. What make and model jetpack it is? When you plug it into the charger does it indicate that it accepts a charge? Any liquid or physical damage to the device. Please share the details and let us know. TionnaB_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

My jet pack 4g LTE has quit working altogether. Can it be replaced or repaired?

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I hardly ever use it at home. I mainly got it for use on the road, but it

has been especially bad this trip. Like I said in previous trips to the

same place it's been better. Verizon is supposed to have coverage here.

On Jul 6, 2015 3:21 PM, "Verizon Wireless Customer Support" <

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