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Net Extnd - wrong GPS loc, what about E911???

glocker1
Newbie
‎08-21-2011 05:09 PM

 

I've had the Verizon Network Extender (NE) for about a week.  I started noticing that when on the NE our two Verizon smart phones were reporting the wrong GPS location, about 20 miles away for the correct location.  Turn of the NE and the phones report the correct location.

 

I read all the various forum postings on this issue and gathered that this is a known bug in the NE that will not be fixed.  The information conflicted on whether the problem was Verizon's, Samsung's, or Google's fault.  But they all said this was a known issue that Verizon is aware of and would not be fixed.  Your phone is basically reporting the location of the Verizon server that is handling the VoIP traffic from the NE.

 

For Verizon tech support, what about E911 calls?  I know that the NE has its own GPS antenna that is only for E911 data.  If my phone currently says it is 20 miles away from my house and I call 911, is my phone now going to report the correct location to the E911 call center? 

 

thanks

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‎08-25-2011 03:02 PM
glocker1 wrote:

 

I've had the Verizon Network Extender (NE) for about a week.  I started noticing that when on the NE our two Verizon smart phones were reporting the wrong GPS location, about 20 miles away for the correct location.  Turn of the NE and the phones report the correct location.

 

I read all the various forum postings on this issue and gathered that this is a known bug in the NE that will not be fixed.  The information conflicted on whether the problem was Verizon's, Samsung's, or Google's fault.  But they all said this was a known issue that Verizon is aware of and would not be fixed.  Your phone is basically reporting the location of the Verizon server that is handling the VoIP traffic from the NE.

 

For Verizon tech support, what about E911 calls?  I know that the NE has its own GPS antenna that is only for E911 data.  If my phone currently says it is 20 miles away from my house and I call 911, is my phone now going to report the correct location to the E911 call center? 

 

thanks

Thanks for posting.  In regards to the E911 GPS location it will transmit your specific location for your call to 911.  The bug is only for standard location GPS not E911.  I hope this helps. Thanks.

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Not applicable
‎08-25-2011 03:02 PM
glocker1 wrote:

 

I've had the Verizon Network Extender (NE) for about a week.  I started noticing that when on the NE our two Verizon smart phones were reporting the wrong GPS location, about 20 miles away for the correct location.  Turn of the NE and the phones report the correct location.

 

I read all the various forum postings on this issue and gathered that this is a known bug in the NE that will not be fixed.  The information conflicted on whether the problem was Verizon's, Samsung's, or Google's fault.  But they all said this was a known issue that Verizon is aware of and would not be fixed.  Your phone is basically reporting the location of the Verizon server that is handling the VoIP traffic from the NE.

 

For Verizon tech support, what about E911 calls?  I know that the NE has its own GPS antenna that is only for E911 data.  If my phone currently says it is 20 miles away from my house and I call 911, is my phone now going to report the correct location to the E911 call center? 

 

thanks

Thanks for posting.  In regards to the E911 GPS location it will transmit your specific location for your call to 911.  The bug is only for standard location GPS not E911.  I hope this helps. Thanks.

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