Network Extender Coverage Issue

nstag8r · ‎10-24-2014

I am just a few feet from my network extender and only have one bar. My calls drop frequently. If I *48 it tells me I am connected to the network extender. Any idea why the poor coverage?

vzw_customer_support · ‎10-24-2014

nstag8r,

We would love to help you with your service on the Network Extender. We encourage you to reset the Network Extender and also resetting your internet router. It will take a little bit of time to power back up. Please let us know how it works after this.

RobinD_VZW

Follow us on twitter @VZWSupport

John_Getzke · ‎10-27-2014

If your phone is only seeing one bar of signal strength then the NE is not likely working. You should take a look at the lights on the NE and let us know if there is anything unusual. Chances are you will need to reset the NE and get it reconnected to the internet for it to start broadcasting its network to your devices.

nstag8r · ‎10-27-2014

I have BLUE lights on my NE. I assume everything is working properly. I have unplugged my NE and had it 'reboot'. As I stated originally, when I dial #48 on my cellphone, I get the message from Verizon Wireless that I am, 'under network extender coverage'.

nstag8r · ‎10-27-2014

I have BLUE lights on my NE. I assume everything is working properly. I have unplugged my NE and had it 'reboot'. As I stated originally, when I dial #48 on my cellphone, I get the message from Verizon Wireless that I am, 'under network extender coverage'.

John_Getzke · ‎10-27-2014

Blue lights are good. Your phone confirming its connecting to a NE is also good, although you don't really know if it is your NE or a neighbors that you are connected to. A strange theory is that you happen to be connected to a neighbors NE and not your own. You can try to access the NEs web page and configure it so that it prefers your personal devices if I'm not mistaken.

Otherwise you may have to contact VZW and work with them for your replacement options. Considering how easy it is to reproduce the problem this is an ideal situation for a phone call.

nstag8r · ‎10-27-2014

Thanks John, I thought of that too. I unplugged my NE and tried the #48 again and I am not hitting another network extender. I guess it is time for the dreaded phone call.....