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Network Extender Outage ?
Bobsal
Newbie
‎08-26-2009 12:51 PM

Woke up this morning to flashing Red SYS light.  Steady flashing most of the time, then rapid flashing like it is trying to establish a connection.   Alternates between the two states.  Been doing it for at least 3 hours now that I know of.  All other lights are blue as normal.

 

Anyone else having problems?

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pdmcclure
Newbie
‎08-26-2009 01:12 PM

Yes, having troubles here in RI. My Network Extender worked fine last night.

 

It looks like Verizon may have done some type of upgrade.  My firewall started denying traffic from the Network Extender to Verizon using port UDP/10162 around 2AM local.  In looking back at my logs, I've not seen traffic to that port before.   I've updated my firewall to allow that traffic, but things still aren't working as of 10:10AM EDT.

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Bobsal
Newbie
In response to pdmcclure
‎08-26-2009 01:33 PM

Since you mentioned the UDP, I checked my router logs.  This message started appearing about 8 hours ago:

 

Blocked outgoing ICMP packet (ICMP type 3) from 192.168.1.93 to 69.78.95.193

 

192.168.1.93 is the network Extender.   I assume that 69.78.95.193 is some address at Verizon (which, I guess, is currently unreachable).

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nhdad
Newbie
‎08-26-2009 01:23 PM

Same here up in NH.  I love this device, but it gets old with some of these weird issues...

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Brewsky3486
Newbie
‎08-26-2009 01:43 PM

It's out here in New Jersey as well fyi

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collette
Newbie
‎08-26-2009 01:55 PM

Out in Utah also. 

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User202
Newbie
‎08-26-2009 02:00 PM

Out here also on Long Island, NY.  Spoke to VZW Network Extender customer service and they stated that it was a nationwide outage with no known estimated time to back in service.

 

Hopefully since it affects all Network Extenders, the problem will be fixed sooner rather than later.

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SoCal_GT
Newbie
‎08-26-2009 03:22 PM

 

Service is out in Southern CA too!

 

This has happened to me twice before - both times the support line proved to be completely worthless and within days the service was restored. Let's hope this recent outage wouldn't take that long...

 

 

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imaref
Newbie
In response to SoCal_GT
‎08-26-2009 03:49 PM

Mine went down (in Maryland) late last night. It came back on at 12:30PM today but went back down ten minutes later.

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CBMC1
Newbie
In response to imaref
‎08-26-2009 04:01 PM

Here in Saint Louis, the sys light alternates between quick and slow flashing red...At about 11:40 am CST the extender worked for about 5 minutes, then back to the flashing red sys light. 

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Bobsal
Newbie
In response to CBMC1
‎08-26-2009 04:45 PM

Seems to be working again here in PA.  Came back about 30 minutes ago.

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kujoe
Enthusiast - Level 2
‎08-26-2009 03:30 PM

Same problem in Florida. This is the issue i posted earlier. Sys light flashing.

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CBMC1
Newbie
‎08-26-2009 05:05 PM

Still out in St. Louis.

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pdmcclure
Newbie
In response to CBMC1
‎08-26-2009 05:18 PM

Looks like it is back in RI.

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Brewsky3486
Newbie
‎08-26-2009 05:22 PM

Back in NJ

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Derizon
Enthusiast - Level 2
‎08-26-2009 06:43 PM

Seattle Area - has been out all day, still out at 12:35 pm.

I unplugged the Network Extender to re-boot it, and now it won't acquire the GPS

 

I talked with VZ tech support and they confirmed the outage, with no estimated time to fix.

The VZ Tech confirmed that the GPS acquisition cannot complete until the Verizon Network Extender servers come back up.

 

To determine if the Verizon server is offline, you can ping     sg.vzwfemto.com

But today, the server is answering the ICMP Ping requests - just not providing any service. 

 

Given the cost of these femtocells, we should demand an explanation from Verizon.  This is the third time that my Network Extender service has gone down since July 30 when I started using it. 

 

Sounds like a few areas east of here are again seeing service.

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lostinohio
Newbie
‎08-26-2009 07:25 PM

Just came back up about 10 minutes ago in Central, Ohio.

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CBMC1
Newbie
‎08-26-2009 09:04 PM

Back up in St. Louis.

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lostinohio
Newbie
‎08-28-2009 05:57 PM

Is anyone having issues today with their Network Extender?  My GPS & System have been red all day long.  I have it sitting right near a window and all. 

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