The original thread is almost 1-1/2 years old; the last post is from a year ago. It is doubtful that a Verizon rep will be visiting this thread again (they only respond sporadically, and then not to every thread, since this is a customer-to-customer forum).
Your best bet would be to search for a more recent thread, or post a new thread with your issue.
Start a new topic or ask questions in the open forum.
