Network Extender doesn't transition to local cell tower
brybil
Newbie

My network extender seems to work fine until I leave the house.  Instead of transitioning to the local cell tower it drops the call.  Is there something I need to do to makr that transition without dropping the call?

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vzw_customer_support
Customer Service Rep

brybil, I wanted to make sure you were getting all your benefits out the network extender. This device must plug into an existing high  speed internet connection to communicate with our network. Are you trying to use it on the go when you're not inside of a building or home?

KinquanaH_VZW

Here is a link to provide you wlll provide you with more information.  http://vz.to/IHRT6h

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brybil
Newbie

I am using it inside my house and it works fine. But when I am on a call

and I leave the house instead of uninterrupted transition to a local cell

tower as advertised it drops the call.

On Fri, Jul 11, 2014 at 1:38 PM, Verizon Wireless Customer Support <

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vzw_customer_support
Customer Service Rep

brybil,

Let's see if we can get to the bottom of it. Could you share with us what model phone you are having the trouble with? Prior to using the network extender, how was your signal outside of your home? What zipcode are you in?

BrianP_VZW
Follow Us on Twitter @VZWSupport

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brybil
Newbie

Thanks Brian.

My phone is a Motorola Droid Razr but it is the same on my wife's IPhone 5

so I don't think it's the phone.

My zip code is 19086. Before the extender my service was fine outside the

house and even in most locations inside the house. In some rooms inside

the house I would not get good reception before the extender but the calls

would go through so there is a signal even in those rooms just not a strong

one.

On Sun, Jul 13, 2014 at 2:39 PM, Verizon Wireless Customer Support <

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