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Network Extender
jschuster
Member

I have the network extender and it was working good until 3 days ago when the sys light started blinking red.  I've been on with technical support for the past 3 days trying to get this fixed.  I turned off extender and wireless router, waited and then plugged them back in.  I did voip test and the results bounce all over the place with quality 3% to 89%.  Other areas are good.  I even took wireless router and extender to internet provider and had their technician talk to Verizon technician to make sure none of the ports needed were being blocked.  (They aren't)  I was then told by Verizon to take equipment home and plug it back in and "call" if it is still having problems.  How can I "call" when no signal?

Really getting sick of this whole thing.  Every technician I talk to says it can be something else but still not resolved going into day 4.  What I wouldn't give for the days when customer service meant correcting the problem.

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Re: Network Extender
commonsense101
Sr. Member

QoS needs to be 85% solid to get a VoIP connection

So if your QoS isn't 85% or higher everytime thats the problem

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Re: Network Extender
Mikeyishere
Member

WHAT BRAND DID YOU GET? I WILL AVOID THAT ONE.

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Re: Network Extender
jschuster
Member

The Samsung SCS 2U01 is the extender I have.  After getting fed up with getting the run around from every Verizon tech I talked to and Samsung's customer service I sent an email to Verizon's CEO's office explaining the problem.  Low and behold I woke up this morning and the SYS light is solid blue (guess the electronic elves worked their magic during the night).  It has remained solid blue all day long.  This after I got a voice mail from a Verizon tech yesterday telling me that the "trouble ticket" confirmed this extender isn't supported by a wireless internet router.  (It's worked fine almost a year on the same router).  I am sure it was Verizon's signal to the extender that was the problem.  Getting them to admit it is a different story.

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