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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
New FiveSpot about to return. Help is appreciated.
WGrinstead
Newbie

I must first say I was surprised to call Verizon about my issue and they tell me they don't really have anyone who is very tech savvy and so they would try to help me out as best as they could.

My Mifi 5spot, Does connect to both my laptops, both with USB and wireless.

My desktop is another issue, it simply says that no wireless device was found and that it can not connect.

 

I tried going to Connect Device and did all the different options, such as Auto Connect, USB Modem, went through them all still no luck.

I did a hard reset on the device and rebooted the computer, still nothing.

I uninstalled the software and drivers and reinstalled 3 times, still nothing.

I have internet already here(I am trying to cancel it and just used verizon), so I installed verizons most recent Access Manager from the website and still same response. The computer itself detects my mifi unit, that is how I first installed access manager, and I can goto windows explorer and see it there and open the device to view files. The access manager just will not detect its there.

 

This desktop does not have wireless capabilities, and I am thinking of going to buy a wireless card or USB and seeing if I can do it that way. I am doubtful since it won't pick it up hardwired, why would it wireless?

My computer is an Acer Aspire M5100 with Vista SP2. Which should handle the device fine.

I also tried doing all optional software updates from Windows, but that didn't help either.

 

Does anyone have any ideas on how this can be fixed. If I can't fix it I will just cancel this service and return the thing. I'd like to use this, but if I can't utilize one of my computers at all then what's the point?

 

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Re: New FiveSpot about to return. Help is appreciated.
Not applicable
I'm not familiar with the Five Spot, but I think I would purchase an inexpensive USB wireless internet adapter for your desktop and see if it will connect to the Five Spot.
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Re: New FiveSpot about to return. Help is appreciated.
prains1946
Newbie

I'm unclear on your problem. First are you trying to connect to the desktop wireless or tethered to the USB? Second, does your desktop have a wireless access device installed?

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Re: New FiveSpot about to return. Help is appreciated.
JohnB_VZW
Verizon Employee

On initial Activation you must first connect the device to the PC with the cable and then power it on which puts it into USB mode. The Device Should then be recognized and you should be notified that the VZAccess Manager software is available to be downloaded.

 

If on initial Activation the VZAccess Manager software is not auto installed, you should first check to see if you already have a version of VZAccess Manager software installed on your PC. If you do, you should go to the Add and Remove program on your PC and removed the current version on the PC. At this point the VZAccess Manager software should auto load when the device is plugged back in.

 

Initial Activation and Setup:

 

1. Connect the Fivespot AC30 to the computer via the supplied USB cable. 

2. Turn power on.

Note Press and hold the power button for 3-5 seconds.

Note Driver installation may take several moments. 

3. Install VZAccess Manager.

4. Perform activation.

5. Connect to the Internet.

Tethered as a USB modem

Note To enable USB Modem mode: power the device off, connect via supplied USB cable then power the device on. 

 

If you are still unable to connect your PC please contact us directly for further troubleshooting.

 

Thanks

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Re: New FiveSpot about to return. Help is appreciated.
Not applicable
He's obviously already done all of that when he installed and activated the device on his laptop. Are you saying he needs to do that again on his desktop and every other computer he wants to connect to via USB connection?
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