I've incurred dditional overage charges on my wireless hotspot from time to time, but I'm noticing being charged for GB that I didn't use. Last month I used 10.944GB then turned off the wifi. But my bill has charged me as though I went over 2GB. Is this happening to anyone else. What's up with this?
Data usage reports are not 'live', meaning you may have used more but the info had not updated in the usage report.
Tinkerasgbell, being charged for data you didn't use is not cool at all. Let's get to the bottom of this. What data plan do you have? As budone stated, it is possible that the usage was still being updated and there was additional usage before turning off the hotspot. Login to your My Verizon account and select Data Usage to view your Data Usage Details. This will tell you the dates and times of your usage.
MarquiaF_VZW
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I have the same problem. I monitor my data usage almost every day, either via the web site or the iPhone app. I keep a spreadsheet so as to not go over my limit. Firstly, I did not get a 90% usage alert like I was set up to get. Also, I have a 14 GB plan. According to the iPhone app's usage total, my daily cumulative GB usage from 2/01-09 was:
| 7.902 |
| 8.257 |
| 10.742 |
| 12.702 |
| 13.133 |
| 13.426 |
| 13.670 |
| 13.779 |
| 13.787 |
| 13.808 |
The last two were on 2/09, the last day of my billing cycle. The last value, 13.808 was as of 2122 on 2/09. Imagine my horror to find out the next day that they showed that I'd used a total of 15.533 GB!!! And yet, their video on overages suggests that we closely monitor our usage using their web site or the app!
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