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I too have been overcharged $932 on our account this year after reviewing what we were billed then paid. After contacting Verizon via telephone a customer service rep pulled up our account and said $300 worth were late charges but she couldn't account for the rest. It looked to her as if we were overcharged between $600-$650. My point was that is if we weren't overcharged the extra $932 then we probably wouldn't have accrued late charges of $300 but we agreed to the $600 credit via telephone. She was supposed to call us back by now to confirm the credit but has not. When we contacted Verizon tonight they had record of the phone calls and the credit request but this other rep said our account was correct and we had to pay that extra $932 with still no explanation of the additional charges (we have only ever used a 1/3 of our data plan each month, never been over on minutes and never been over on texting). There is $608 due by the end of the month. When that is paid, we would pay Verizon $4008 this year for 2 Droids and my 12 year old son's little 5 year old flip phone which we keep. It's only used if he's elsewhere, he hates using a phone. Like I said, never went over on data, text or minutes. Is that specific enough? It seems Verizon is accusing people of not telling the entire "story" on this thread and all I know is I'm not a liar, I'm broke.
Message was edited by: Verizon Moderator
