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I am using a USB 720 & have had issues with it from the time I got it.(aprox 2 years) This is the 3rd device. Have spent hours on the phones with their tech supports & they only got it working 1 time. It will work fine for a while & then goes to crap........ For the past 2 months it has been lousy service.
It connects fine & then in 5 -10 min it goes dead. Message comes on & says Failure to powe ther PC Card. You can unplug it & plug it back in & in a minute ithe computer will find it, you reconnect & it is fine for 5-10 min.
I have 2 desktops & a laptop & it does it on all 3 computers. I bought an intenna to boost the signal & that doesn't seem to make any difference. Even tried it on other peoples laptops & does the same thing.
It seems to do this the most when I only have 1 or 2 bars of signal, if it is 3 or 4 bars it does much better.
And of course it is very slow. Takes me 5 min to dowload 5 MB. Tested today it was download .14 MB/s Upload .10 MB/s Ping was 976 ms
Now once in a while it will really work good & it is super fast & I tested it & it downloaded 5 mb in 36 seconds, which is not fast to some but to me that is smokin, when you are used to it taking 5 min !
When I call Tech Support, I go thru all the same stuff, over & over, and end up with no solution. ..
Does anyone know, Is this particular Modem a clunker ? I can upgrade to a dif Modem & don't mind doing it, but not if it is no better than what I have. They want me to sign a 2 year contract to upgrade & I really don't want 2 more years of the same aggravating stuff.
Or should I just get a satellite put in & be done with the card......... (Can't get DSL or Cable Modem)
Thanks
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Oh, it died again before I could finish & send the above message.
And VZ Access manager manager come on the screen & says I am still connected, but the modem is dead as a door nail....................
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I have two possible suggestions. Maybe you need a USB cord that plugs into two USB ports at once so your USB720 gets more power. My other suggestion is you should upgrade to a USB760.
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I have the double USB plug cable connected to the modum. First I got it, then I got the external entenna. I guess I will go try the 760 and see how it does & take it back if it doesn't do any better.
I see they have several other new ones avail, but there are only 4-5 feedbacks on them & that is not enough to base anything on.
Thanks
Keith