Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
SLOW Broadband
djceder
Member
I have a Dell laptop with a wireless Verizon broadband card in it.  One month ago, I moved 10 miles and since then my connection speed is almost non existant, it is so slow.  It takes almost an hour to load one page.  If I go back where I moved from, speed is top notch.  I called tech support and he suggested checking outside of house and around town to see if it's confined to one spot.  It's just as slow across town as it is in my home.  Called again and they said to bring laptop to local dealer to have them update roaming on the wireless card.  Is there such a thing?  Any ideas?  I'm ready to cancel my service.
0 Likes
Re: SLOW Broadband
strculious
Member

Are you getting good signal? Can you make calls with a VZW phone? If the answer to both of those is yes, here is what I would do.

 

Try it outside, go to a couple of different places and see what your speeds are. Write the results down.

 

You can use these two sites for the testing.

http://infospeed.verizon.net/
http://performance.toast.net

 

If you notice it is at your house, you should call back in and have them send out someone from system performance.

0 Likes