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Are you getting good signal? Can you make calls with a VZW phone? If the answer to both of those is yes, here is what I would do.
Try it outside, go to a couple of different places and see what your speeds are. Write the results down.
You can use these two sites for the testing.
http://infospeed.verizon.net/
http://performance.toast.net
If you notice it is at your house, you should call back in and have them send out someone from system performance.