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STA Disassociated - Associated...repeatedly dropping wifi connection from SCH-LC11
SaraVN
Newbie
‎07-04-2011 07:30 PM

My parent's HotSpot is driving me nuts. It's a Samsung SCH-LC11 and it drops the wifi connection repeatedly, making it difficult to surf the web or check email. They thought this was just how hot spots work, so they are past their time to return it. Now, I'm trying to fix it and I haven't seen any answers out there, just a lot of similar complaints. I'm hoping more detail with help us to find a solution, but as the Holiday weekend is almost over, I will be 200 miles away shortly.

Here's what I'm seeing... from multiple devices, laptops, desktops, my Droid, my iPod, my sibilings phones...the internet seems to being dropping out, and coming back about 15 seconds later... but watching the HotSpot, the Internet isn't dropping, just the wi-fi connection is. Here's what their device's diagnosic log looks like:

 

System Log>

[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:03:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:04:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:04:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:04:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:04:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:04:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:04:00pm ]  STA Associated: 00e0f59d8f14
[ 07/04/2011 03:04:00pm ]  STA Disassociated: 00e0f59d8f14
[ 07/04/2011 03:04:00pm ]  STA Associated: 00e0f59d8f14

What is going on here? Why is it associating and disassociated a device? 

I have performed the firmware update from Samsung that I found elsewhere on the forums. This particlar log is from after that.

 

Anyone have a solution, or suggestions to decrease this? I can't tell you how often it happens since it is quickly filling the log, but I can tell you that it has happened to me at least a dozen times today just trying to research this and perform the update.

 

Any help or advice would be great. This is the first time in 12 years I have been disappointed in Verizon's service.

Thank you.

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Re: STA Disassociated - Associated...repeatedly dropping wifi connection from SCH-LC11
AnthonyTa_VZW
Verizon Employee
‎07-07-2011 07:35 PM

SaraVN,

 

I can definitely understand your frustrations with the Samsung 4G LTE Mobile Hotspot SCH-LC11 constantly dropping the wifi connection!  Just to ensure I'm clear on what's going on, and to ensure I provide a correct solution for this issue, what have you noticed so far?  Does the device go into Idle or Standby mode?  Or does it show disconnected in the Wireless/Available Networks window on your computer?

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Re: STA Disassociated - Associated...repeatedly dropping wifi connection from SCH-LC11
SaraVN
Newbie
‎07-07-2011 09:00 PM

The Hot Spot device did not go into standby or idle... in fact the wi-fi indicator still blinks blue when this happens. My computers and smartphones show that the wi-fi connection is no longer available. (Disconnected, no network found).

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Re: STA Disassociated - Associated...repeatedly dropping wifi connection from SCH-LC11
tamwalker
Newbie
‎07-18-2011 01:24 PM

I am having the exact same problem with my Samsung SCH-LC11 4G service in Pittsburgh, PA.  Do I return the hardware for replacement.  I am unable to find any clear actions to take online.

 

System Log>

[ 07/18/2011 08:19:00am ]  STA Associated: 000010aae5d0
[ 07/18/2011 08:20:00am ]  STA Disassociated: 000010aae5d0
[ 07/18/2011 08:20:00am ]  STA Associated: 000010aae5d0
[ 07/18/2011 08:21:00am ]  STA Associated: 00f87a7c05a2
[ 07/18/2011 08:34:00am ]  STA Associated: 00006a6bb6de
[ 07/18/2011 08:42:00am ]  STA Disassociated: 00f87a7c05a2
[ 07/18/2011 08:42:00am ]  STA Associated: 00004bf7945b
[ 07/18/2011 08:59:00am ]  STA Disassociated: 00004bf7945b
[ 07/18/2011 09:05:00am ]  STA Associated: 00004bf7945b
[ 07/18/2011 09:05:00am ]  STA Disassociated: 00004bf7945b
[ 07/18/2011 09:05:00am ]  STA Associated: 00004bf7945b
[ 07/18/2011 09:05:00am ]  STA Disassociated: 00004bf7945b
[ 07/18/2011 09:27:00am ]  STA Disassociated: 000010aae5d0
[ 07/18/2011 09:30:00am ]  STA Associated: 000010aae5d0
[ 07/18/2011 09:33:00am ]  STA Disassociated: 00006a6bb6de
[ 07/18/2011 09:33:00am ]  STA Associated: 00006a6bb6de
[ 07/18/2011 09:33:00am ]  STA Disassociated: 00006a6bb6de
[ 07/18/2011 09:33:00am ]  STA Associated: 00006a6bb6de
[ 07/18/2011 09:35:00am ]  STA Disassociated: 00006a6bb6de
[ 07/18/2011 09:36:00am ]  STA Associated: 00f87a7c05a2
[ 07/18/2011 09:37:00am ]  STA Disassociated: 000010aae5d0
[ 07/18/2011 09:37:00am ]  STA Associated: 000010aae5d0
[ 07/18/2011 09:38:00am ]  BSS Stopped: 07/18/2011 09:38:06am
[ 07/18/2011 09:38:00am ]  WLAN Disabled: 07/18/2011 09:38:06am
[ 07/18/2011 09:38:00am ]  WLAN Enabled: 07/18/2011 09:38:09am
[ 07/18/2011 09:38:00am ]  BSS Started: 07/18/2011 09:38:10am
[ 07/18/2011 09:38:00am ]  STA Disassociated: 00f87a7c05a2
[ 07/18/2011 09:38:00am ]  STA Associated: 00f87a7c05a2
[ 07/18/2011 09:39:00am ]  STA Associated: 00006a6bb6de
[ 07/18/2011 09:51:00am ]  STA Disassociated: 00f87a7c05a2
[ 07/18/2011 10:16:00am ]  BSS Stopped: 07/18/2011 10:16:32am
[ 07/18/2011 10:16:00am ]  WLAN Disabled: 07/18/2011 10:16:32am
[ 07/18/2011 10:16:00am ]  WLAN Enabled: 07/18/2011 10:16:36am
[ 07/18/2011 10:16:00am ]  BSS Started: 07/18/2011 10:16:36am
[ 07/18/2011 10:16:00am ]  STA Disassociated: 00006a6bb6de
[ 07/18/2011 10:16:00am ]  STA Associated: 00006a6bb6de
[ 07/18/2011 10:18:00am ]  STA Disassociated: 00006a6bb6de

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