Samsung SCH-LC11 Internet Issue

[jmorrell]

I recently got the Samsung SCH-LC11. It is working intermittently.

I can connect to the Wifi and I get an ip address from the hotspot (192.168.1.x)

I can browse the internet for 30 mins or so, and then all of sudden I can't bring up webpages. Weird thing is I can still ping www.google.com. I have tried releasing/renewing IP address, re-opening browsers (both IE & FF). Recieve page cannot be displayed error.

The only way I can fix it is powering off the device and powering it back on. It will then start to work for a bit and then stop working again.

Any ideas?

[eprosenx]

Same exact issue here.  It always bites me right when I am trying to do something important.

I thought that perhaps upgrading from my old EC04 firmware to the latest EC31 might have fixed it, but, alas, no..

I can't tell if the issue is with the Samsung device itself, or with Verizon's 4G network (perhaps the carrier grade nat system that avoids using a real Internet IP for my wireless device).

Yay for double NAT.  😞

I am not sure exactly how to troubleshoot this.

(I have had this same issue in both Portland Oregon and also this weekend in Boston when connected via 4G)

Rebooting the device sometimes fixes it for a little while, but then again, sometimes it does not.  I am wondering if the device is overheating or something...

-Eric

Last login: Thu Aug 18 12:39:19 on ttys007

erosenbe-mac:~ erosenbe$ ping www.bitplumber.net

PING www.bitplumber.net (75.119.216.176): 56 data bytes

64 bytes from 75.119.216.176: icmp_seq=0 ttl=50 time=120.212 ms

64 bytes from 75.119.216.176: icmp_seq=1 ttl=50 time=121.979 ms

64 bytes from 75.119.216.176: icmp_seq=2 ttl=50 time=121.745 ms

^C

--- www.bitplumber.net ping statistics ---

4 packets transmitted, 3 packets received, 25.0% packet loss

round-trip min/avg/max/stddev = 120.212/121.312/121.979/0.784 ms

erosenbe-mac:~ erosenbe$ telnet www.bitplumber.net 80

Trying 75.119.216.176...

telnet: connect to address 75.119.216.176: Operation timed out

telnet: Unable to connect to remote host

erosenbe-mac:~ erosenbe$ 

[odarky]

This device is almost total junk.  PPTP VPN doesn't work, if you have multiple device connect to it, it disconnect you randomly and if u only have one device connect to it, you guess it, it just drop the connection and u get those 'connection...' or white blank page after 2 - 3 minutes browsing.

I am truely disappointed with this device from Samsung.  The last firmware update was on April 2011.  I don't know when or if they will update this and fix this issue.

I am frustrated and want to throw this device into the lake.  I went and get PANTECH USB dongle instead. and everything working good so far.

Again this Samsung SCH-LC11 device is S***

[#4]

Thanks everyone for sharing your concerns with this device. While we don't have an exact date for the update, there will be a software update coming soon for this device to address some of the issues you are facing. Here is a link to the software update benefits and instructions once it is available. 

[PDCLarry]

Thank You for that update information. I wait with 'bated breath 

[Smabbage]

It was released last night.  Look forward to installing it this evening when I get home!!

[PDCLarry]

---

Smabbage wrote:

It was released last night.  Look forward to installing it this evening when I get home!!

---

I just installed it. A bit tricky, as I have a MacBook Air, but the installer ran OK on VMWare Fusion hosting XP.

I will report on performance in a few days, after I can do a thorough test.

[Smabbage]

Installed the new firmware (EF07) and my Samsung SCH-LC11 FINALLY functions as advertised!!  I've been able to browse sites without any hang-ups or page reloads.  It's been very nice. 

[PDCLarry]

---

Smabbage wrote:

Installed the new firmware (EF07) and my Samsung SCH-LC11 FINALLY functions as advertised!!  I've been able to browse sites without any hang-ups or page reloads.  It's been very nice. 

---

Thank you for pointing out it is EF07. I downloaded from the link that appeared yesterday and installed, then found that the version was still EC31. I downloaded it a second time and got the right one. I'll be testing today.

[Smabbage]

Granted, it's not perfect but it's 100% better than it was.  At least in my neck of the woods...

[mianlien]

Dear,

My Samsung SCH-LC11 when I signed from 07/17/11 worked very good with the link very perpect, it just happen from last week,

the light lni 3G get yellow, and I could not going to website , any webbrowsers , I have tried it, Its stunk search long time and timeout. I've upgrade new software and tried to reboot, hardreset so many time it not hope any. Right now I could not browser on internet. It only i tried www.192.168.1.1 it connect ok on my Device . I've oame to Verizon at my local to help set it up, but no hope to He said I  have to wait a few days for network to fix at this location.

Do anyone know how to fix it right now Icould not use it to browser webside.

Thank

[totoro226]

yup the new firmware works with VPN finally

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PRO...

[totoro226]

my link is a bust for the last post: 

just copy and paste the link:  http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PRO...

[Danny13]

It is next March now, and I am finding this link as I am having identical problems as odarky above with my SCH-LC11 purchased end of January 2012.  

We phone Verizon tech support last Saturday (and I have to say, they have been excellent to work with).  We described situation that only one device in the house would hold connection; when another device would access internet, device one would drop off.  Last Saturday I had some people over for a meeting and we were trying to use four devices synchronously--it was very painful.

Level 2 tech support suggested [1] we stop at the local Verizon store for a new SIM chip.  We did so that afternoon and found no difference in performance.   So level 2 support offered to send a replacement unit.  On Wednesday I install the replacement unit, which worked fine out of the box.   But as soon as I went to change the system PW and security to AEC, it stopped talking to the Internet.   Level 1 support quickly bumped me to Level 2; they tried whatever reset they can do from their end (as well as we restored factory settings), but we continued to have issues with the replacement device.   So, they sent out a replacement for that.

It is Friday, I am now running on replacement two.  This one worked fine last night, but today it has been intermittent (with just one machine attached).   It has dropped me at least 10 times since early morning.  It has dropped at the Router point (flashing blue light goes to solid green), so I know it isn't a PC adapter (and it has dropped me from both PCs and both iPads over this window of time.)   So, we are now 0 for 3 among the devices.

I can say this on the positive side:  when the device is working, it is very very fast in 4G.   And tech support has been pleasant to deal with (not true of every vendor).   But the product has issues.

[odarky]

Hi, I updated firmware to EF07 and test it for a week or so.

Fixed:

- PPTV VPN through

Not fixed:

- Web page randomly stop loading 

I still have problem when I am browsing webpages and, randomly, it stops loading and I am stuck with "Sending requiest..." (in Chrome) or "Waiting for.." (in firefox or IE)  white black page and/or page just half loading.

This also cause my VPN connection to drop and I have to reconnect the VPN again.

This is my 2nd Samsung device.  Will call Verizon and change my SIMS back to use my Pantech Dongle.  

Urgh,

[PDCLarry]

---

odarky wrote:

Hi, I updated firmware to EF07 and test it for a week or so.

Not fixed:

- Web page randomly stop loading 

I still have problem when I am browsing webpages and, randomly, it stops loading and I am stuck with "Sending requiest..." (in Chrome) or "Waiting for.." (in firefox or IE)  white black page and/or page just half loading.

This also cause my VPN connection to drop and I have to reconnect the VPN again.

---

I've observed the same symptoms. Even though the LC-11 shows as connected (on the status page) at random times no data gets transmitted in either direction. Sometimes it recovers by itself, other times I have to power cycle it. The problem seems to be worse when the battery is below 50%. My second device also.

[jmorrell]

I am very disappointed with this device. My device still stops loading web pages but I  can ping the URL. Makes no sense. Only way to fix is power cycle the device.

I wish samsung & verizon would do a better job at quality control to ensure end users don't expierience these issues. Please fix for us.

[PDCLarry]

---

jmorrell wrote:

I am very disappointed with this device. My device still stops loading web pages but I  can ping the URL. Makes no sense. Only way to fix is power cycle the device.

I wish samsung & verizon would do a better job at quality control to ensure end users don't expierience these issues. Please fix for us.

---

Have you installed the firmware update that was released last week?

[jmorrell]

Yes I have installed the latest firmware. The device still does not work. Very frustrating when you are working remote and constantly need to reboot your device. Unacceptable....

[jmorrell]

If you do not currently own this device, DO NOT PURCHASE. It's a toal SCAM. It is a waste and no help from verizon or samsung support. Each team points at the other for help. Been very frustrated with the response from both teams. I may be changing the wireless provider for my team in the field based on the success & response from the verizon/samsung teams.

Sorry but this is unacceptable. Would like a refund for my 2 months of service where I could not use the device. Be ADVISED. This device WILL NOT work as advertised. 4G performance is a JOKE, and 3G constantly needs to be fixed.