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Signal dropping off
jombi22473
Member

I have a USB 760, have used mobile broadband for my home computer connection for over two years.  Generally, I get 2 bars where I live. however for the last several days the signal fluctuates anywhere from 3 bars to none, and flips between mobile broadband and National access.  These changes in signal strength happen within seconds accept when the signal is degraded it stays there for several minutes.  This causes websites to time out, and makes for slow up and download speeds.  I have tried reactivating the device and updating software.  The tower where my signal comes from is in Ridge, MD, according to my wirelss bill.  What gives?

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Re: Signal dropping off
EdW_VZW
Verizon Employee

 wrote:

I have a USB 760, have used mobile broadband for my home computer connection for over two years.  Generally, I get 2 bars where I live. However for the last several days the signal fluctuates anywhere from 3 bars to none, and flips between mobile broadband and National access.  These changes in signal strength happen within seconds accept when the signal is degraded it stays there for several minutes.  This causes websites to time out, and makes for slow up and download speeds.  I have tried reactivating the device and updating software.  The tower where my signal comes from is in Ridge, MD, according to my wirelss bill.  What gives?


Hi Jombi22473,

 

Thank you for your inquiry. I have check our service alerts and were not currently showing any issues in Ridge, MD. Sometimes the signal can fluctuate because of things interfering with the connection like using it indoors or an Anti Virus software program, for one example of many. There also can be issues due to weather or outages that can span out over two years. This would need to be narrowed down to a specific time frame and your specific location as that can have factors involved that need to be considered. When experiencing such issues, its best to inform us at that time so we can look into the matter.  We'll check on any service affecting alerts in the area that can contribute to connection issues. Perhaps clearing your cache memory, temporary internet files and cookies can improve connection on your USB 760 by having the signal refreshed. For troubleshooting steps, please use this link: http://support.vzw.com/clc/devices/index.html?p=2849. I hope this can help for future connection concerns.

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Re: Signal dropping off
EdW_VZW
Verizon Employee

 wrote:

I have a USB 760, have used mobile broadband for my home computer connection for over two years.  Generally, I get 2 bars where I live. However for the last several days the signal fluctuates anywhere from 3 bars to none, and flips between mobile broadband and National access.  These changes in signal strength happen within seconds accept when the signal is degraded it stays there for several minutes.  This causes websites to time out, and makes for slow up and download speeds.  I have tried reactivating the device and updating software.  The tower where my signal comes from is in Ridge, MD, according to my wirelss bill.  What gives?


Hi Jombi22473,

 

Thank you for your inquiry. I have check our service alerts and were not currently showing any issues in Ridge, MD. Sometimes the signal can fluctuate because of things interfering with the connection like using it indoors or an Anti Virus software program, for one example of many. There also can be issues due to weather or outages that can span out over two years. This would need to be narrowed down to a specific time frame and your specific location as that can have factors involved that need to be considered. When experiencing such issues, its best to inform us at that time so we can look into the matter.  We'll check on any service affecting alerts in the area that can contribute to connection issues. Perhaps clearing your cache memory, temporary internet files and cookies can improve connection on your USB 760 by having the signal refreshed. For troubleshooting steps, please use this link: http://support.vzw.com/clc/devices/index.html?p=2849. I hope this can help for future connection concerns.

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Re: Signal dropping off
ilocano
Member

I found the solution to connection dropping problem after 1 week of research and trial/errors.

 

Step 1: Call verizon support at 866-221-4096.

Step 2: Press 6 for MIFI device.

Step 3: They will ask you to remove SIM card, wait 10 seconds, then put it back in.

 

After doing this, it never dropped again. The tech person said by removing the SIM, it resets the cell towers it's connected to. He even called me 15 minutes later to make sure. He did say that he did something on his side too so not sure if calling is required.

 

I hope this helps some of you.

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