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Signal suddenly fluctuating, told there were "network changes."
adkmt
Member

I have had my Novatel USB760 since August and have had no problems with it., EVDO RSSI usually in the -80s.  All of a sudden a few days ago it started fluctuating from the -90s up to -117 and switching from mobile broadband to national access.  When it is at -117 it is practically unusable.  I called and reported the problem yesterday morning and got a call back today saying that "network changes" were made, the information about which was "proprietary", that I am in a questionable area (which I was not when I signed up) and that they cannot guaratee my service.  They said I can get out my contract without a penalty or get a free upgrade to 4G when it becomes available (???).  That's a great offer, but it doesn't help me any,  I work from home and need decent internet.  I left Hughesnet because it had become impossibly slow most of the time that I needed it.

 

I want to understand why a "network change" would be made that would give me less signal out here and if there is anything that can be done about it. 

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Re: Signal suddenly fluctuating, told there were "network changes."
jpabon
Member
I also have the USB760 and live outside of the city limits. The first one that I got was the USB720 and it did great for for the first 2 years then all of sudden it started getting slow. I called in August 2010 and they told me that I needed to probably upgrade so I did to the 760. I did not see any difference it was still slow. I have checked my EVDO RSSI and it is running the same as yours. I think that dial up (which was all that I could get at the time) is probably faster. I wished that I had not upgraded my service because for one thing I was getting a 24% company discount when I upgraded my service they took it away without not notifying me. When I called them about it they told me that it was removed because the mobile broadband did not qualify it was only good for cell phones! I had been getting this discount since 2007. I have been checking my signal strength and have only had 1-2 bars. I will see what they tell me.
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Re: Signal suddenly fluctuating, told there were "network changes."
Sotier
Member

Verizon customer service may not tell you if you have exceeded your GB threshold, which in turn can affect your service. I have an unlimited plan, and over the holidays exceeded some invisible threshold they have for unlimited customers. As I called customer support, trying to determine why my service was so slow, I found on other posts this practice.

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