The 'fastest' DORMANT Network

[ScrewedByVZW]

Ever since 4G became available (the reason for going to Verizon) I have had nothing but frustration. Sure the network is fast but for how long before the modem goes DORMANT or just disconnects.  Some times 5 times in 15min? 

Have to shut down VZAccess and unplug modem , re-plug, re-start VZAccess....all while you get logged out of what ever you were logged into I.E banking, business distribution websites etc.  So much for being productive!

I have spent countless hours on the phone with 'tech' support.  They even 'open a ticket'.  However, they also close them ...WITH NO RESOLUTION!!!!

I am now on my 5th modem...yes...five of them.   And i have more and different issues with each one.   Verizon does not care to resolve this.

I no longer call that "support" number.  Instead, every time this great 4g network takes a dump on me and wastes my time to reconnect and re-logg into what I was doing,  I WILL DEDUCT $1 FOR EACH OCCURRANCE FROM MY BILL. 

iF THEY DON'T LIKE THAT, THEN i WILL ADD UP ALL THE TIME i SPENT ON THE PHONE WITH THEM AND CHARGE THEM FOR 1) MY PHONE TIME AND 2) MY HVACR SERVICE RATE OF $80 PER HOUR. 

Bottom line, Verizon does not give a damn except for your money.  

If any of you upper management >Edited to comply with VZW ToS< at Verizon would like to discuss this, I am more than haapt to oblige.  However, If you need not >Edited to comply with VZW ToS<

You know how to find me....just open the tickets.

Message was edited by: Verizon Moderator

[John_Getzke]

What device are you referring to here?

It sounds like you are using a VZW USB modem.  Providing the model number would be helpful for future users so that they know which one to avoid.  Also if you could share more info on your computer OS and location that might be helpful too.

Try as you like to withold money from your bill, VZW will only see it as late payment and charge you for it.  The best thing to do would be contact VZW directly via the 1-800 and cancel your service.  If you are polite and explain your issues they may be able to discount or cover your ETF due to the technical difficulties you have experienced.

[ScrewedByVZW]

John, the 5 USB modems comprised of every model VZW offers.   Laptop is HP Icore3 running Win7 Pro 32 bit.

They wanted me to use a mobile hotspot but I have security issues with that idea.

Or they want me to just put the thing into dedicated 3G only... so much for the great network. 

As for being polite, these people have lied to me, cheated me, misreresented themselves and have wasted many many hors of my time.  I am not very tolerant of such behavior.   Sorry, I was in the old Corps.  Semper FI

[John_Getzke]

I see, thanks for sharing.  5 modems with different models and no improvement is a pretty bad experience.  I cant see why a mobile hotspot would have any better results unless it was a 4G LTE device and your USB modems were 3G only.  VZW should have learned after the first few devices that the problem was not related to your side of the equation.

Problems that are persistant between multiple devices tend to mean that there is a interferance problem in the area or an isssue with the local towers.  Very rarely, in my experience, would this kind of a problem be related to the software or hardware installed on the computer.  We would have confirmed a computer problem by now just by reinstalling the software so many times as I'm sure you have had to do for the different USB modems.

Make the decision that best benefits you, your time and your money.  Let us know if you would like to spend some more time troubleshooting your VZW signal.  The users here have lots of helpful links to assist you with conducting your own site survey and recommending equiptment.

[ssglasco]

man i here you i cant keep a signal here huntsville,ar spent a lot of time trouble shooting with vzw tech with no good out come they sent me a new 4g usb modem i sent it back it was no help i go from 3g to 2g dial up was faster at times you know they dont have any problem getting my bill out every month they dont tell you all this while your signing thier contract i am sick of it i just will be glad to have internet that works like it should

[ScrewedByVZW]

It's a shame, but apparentlt VZW doesn't care what it does to get it's money...and what it does is corrupt.

[NormChicago]

I experienced the dormant problem with a Pantech UML290 working on a Mac Pro computer. While in Boulder, CO the device would connect but immediately go dormant and not accept any traffic. In frustration I decided to try to run the device under windows using the Parallels software that allows you to run windows on a Mac. The windows driver did as a first thing update the firmware on the Pantech device. I was unable to go beyond that, perhaps due to my unfamiliarity with windows. However, back on the Mac the device connected and worked beautifully. Using the speakeasy.net speed test I got incredible numbers of 25 mbs download speed and 10 mbs upload speed at 7:20 AM Monday morning in Boulder, CO. This compares to 2 mbs download and 0.52 mbs upload using Sprint MiFi 2200 device, and 0.83 download an 0.42 upload using the crappy hotel wi fi at the St. Julian hotel in Boulder.

[rasnell]

Exact same issues for me with jetpack. I have given verizon 13 opportunities to resolve, including 5 units, 4 sim cards. unreal.

[wifidude]

I have the same issue with going DORMANT then dropped. I called tech support with no answer to the following question:

" It seems that verizon puts a time limit on inactivity. What is the amount of time before the connection is dropped?" HE DIDN'T KNOW! I'm sure it has nothing to do with the devise, but verizon's policy. It's not even that I hope it can be changed, though it would be nice, but rather I just want to know HOW LONG so that I can surf around if needed to keep the connection. HELP! Come on tech guys, answer a simple question, "How long before dormancy begins, and from that point how long  before the drop in connection?"

[wherder]

wifidude,

It's not just "how long".  The issue is that for many of the hotspots and for many users, it would go dormant even while data transfer is going on.  Sometimes it would go "dormant" within seconds.  Other times, long time lapses.  It is clearly not because of inactivity.  The root cause MAY be related to firmware functions designed to go dormant after periods of inactivity, but in any case the issue is a defect, and the device is not operating as designed, as marketed or as is reasonable.  I was only able to resolve my issues be getting rid of the hotspot.  I switched to a new iPad and the dormancy issues are now gone. 

[John_Getzke]

wifidude,

As wherder described, dormancy is not a programmed time limit that these devices have.  Your device is losing its connection to VZW due to another misc. reason.  I hope you can see that there is no answer to your question as you worded it.

There are lots of suggestions that we have posted on this issue if you care to look back.  The most effective tools that we can suggest are the resets, firmware updates, switching to 3G only or playing with amplifiers and antennas. 

If none of those suggestions can improve your experience then the hotspot is not likely going to perform any better in that area.  Its worth a shot to contact VZW to see if they can send you a replacement device and SIM.  However, if your problem is easily repeated with new hardware then don't worry about calling back for another replacement.  You would have to request that VZW send you a different model instead.

[nlitend]

You think maybe if 5 modems dont work and its just you having the problem maybe its your pc, or your lack of pc maintenence?  Because that what it sounds like, either that or environmental issues, foliage, metal roofing, thick brick walls, hard to say.  If they didn't care to help you wouldn't have gotten even one replacement.  Tickets close if they are proven to be not in need of fixing or nothing is wrong with the providers equipment.  And lol deducting money from your bill is only going to make reps snicker at how its still going to be posted and just end up on your credit report when it goes unpaid, it makes no difference what YOU deduct.  LOL they even had to edit your post because you could not act mature about it.

[douglasswm]

I too have this problem.  It is a real productivity problem.  Half the time I have to close everything down and restart the computer.  You would think that shutting down the program and removing the USB modem would be enough, but it often isn't.   Have a hard time believing this is not a fixable problem.  If they spent half as much time working on it as they spend telling me to check for updates that don't......