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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Correct Answer!
UMW190 USB Modem connection problem with Gateway computer
greytniki
Member
‎11-09-2009 04:20 PM

I purchased a UMW190 USB modem (broadband card) last night at Best Buy.  Took it home and tried to follow the instructions to setting it up with my Gateway laptop computer M1625 (model). 

 

Problem is that although I have been able to set up the VZA Access Manager and get through to activation when I attempt to connect it says connection is not available.  After several hours on the phone with various Verizon people they tell me it is a Gateway settings problem but can't tell me what the problem is.  Gateway says it might be a settings problem but since my computer is out of warranty they won't answer my question without me paying a fee...

 

Any suggestions?

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Correct Answer!
Re: UMW190 USB Modem connection problem with Gateway computer
mikeac72
Member
‎11-09-2009 11:06 PM

Did the drivers install properly? If not, find the drivers for your device, uninstall them, then uninstall VZAccess manager, and reinstall both of them.  If not, download the newest VZAccess manager, install it, then install your device.

 

If THAT doesn't work, click on VZAccess Manager > Options > Activation and make sure the device is inserted.

 

Then,  if THAT doesn't work... I may be able to help you later.

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