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USB 551L keeps disconnecting me constantly, very annoying, Please Help!
Thrgk
Enthusiast - Level 2
‎03-26-2012 05:47 PM

I have the 551L and up to date vz access manager. I have tried changing access overload, forcing 3g, 4g, and both only with Cntl+D and nothing keeps the frigging thing connected, mean when it did work once or twice, bf3 was great, and now by the time I connect, it pops up that I was disconnected. I have suspended all USB power saving issues and all and nothing works. Please help me fix this, I have tried different computers, recovery of win 7, and adapter usb cable and nothing works.

Please!

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Thrgk
Enthusiast - Level 2
‎03-27-2012 06:31 PM

Anyone guys? no verizon tech to help? this is so annoying, cause my sprint one works fine. got to be a fix

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commonsense101
Specialist - Level 2
‎03-27-2012 08:52 PM

sounds like vzw signal doesn't work there

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Thrgk
Enthusiast - Level 2
In response to commonsense101
‎03-28-2012 05:40 AM

No its not, cause my phone 4g works fine, its this stupid hardware they call a broadband card. Mean no matter if i force 3g or 4g still does not work, it disconnects me. Mean comon $60 a month for that? I will give this thread 15days, if no one from verizon can help, cancel the service, go full sprint. Im sure they dont care, but thats just me

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Thrgk
Enthusiast - Level 2
In response to Thrgk
‎03-28-2012 06:35 PM

I was wondering, the firmware update does not install after I update the VZ access manager, It says it has stopped working, I took a screenshot, wondering if there is a way to fix this?

Capture.JPG

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vzw_customer_support
Customer Service Rep
‎03-29-2012 08:53 AM

Thrgk,

I'm sorry for the issues you've been having with the USB551L. I do believe the software update will relieve your concerns. I recommend uninstalling the VZAM software from your completely safely and completely. Then follow the installation steps to update the USB device software and install the VZAM program back to your computer. You can find more information about the software update and support online, http://goo.gl/RgV7k.

Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Thrgk
Enthusiast - Level 2
In response to vzw_customer_support
‎03-29-2012 11:06 AM

So update the USB device how? I just download the most recent Czech access manager. can you give steps on what I should do after uninstall USB drivers and vs access manager? thank you

Sent from my Verizon Wireless 4G LTE DROID

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Thrgk
Enthusiast - Level 2
In response to vzw_customer_support
‎03-29-2012 11:33 AM

If you look above, when I go to initialize the firmware update, it says "stopped working" as in the screenshot I posted above. Why is this? This must be what is causing trouble.

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mgar
Enthusiast - Level 1
In response to vzw_customer_support
‎06-24-2012 12:34 AM

I've been having the same issue since "upgrading" to the USB 551L from my 3G device earlier this month. The signal is constantly being dropped, and I frequently have to close & restart VZAccess Manager in order for it to recognize the modem. I never had these issues with my 3G device, and frankly, I wish I'd never ungraded. Very displeased to be spending money on a service that I spend more time fixing than actually using. And yes, the modem software is up-to-date.

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vzw_customer_support
Customer Service Rep
In response to mgar
‎06-26-2012 09:45 AM

Hello mgar,

I regret to hear that you are having so much trouble with your new device!  Does this disconnect happen with any consistency meaning after a certain amount of time or while using VPN?  Can you confirm the current firmware version of the device and of VZ Access Manager?  Have you adjusted the power saving/dormancy settings in Access Manager?  I want to make sure we are able to find a solution to keep you connected!  I will be eager to get your reply.

Thank You,

YaleK_VZW
Follow us on Twitter @VZWsupport

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MyVer
Enthusiast - Level 2
‎10-13-2012 09:55 AM

I have been fighting the same drop connection problem for the past year with my 551L. I've done everything suggested by tech support including the purchase of an external antenna even though my signal is not marginal. Recently I had the 4/30/2012 firmware release installed (I had to bring it to my local Verizon store because my connection is not reliable enough to download). I was told this is the release that would finally solve the reliability problem so I was actually excited about a simple software release. My frustration has now been brought to an unbearable level due to the continued constant dropped connection problem. No improvement! Shame on Verizon for their lack of meaningful effort to resolve this problem. If you read the reviews on this product(all 160) the common thread is total frustration with dropped connection (4G and 3G). The 551L is an unstable piece of junk that continues to be promoted by Verizon...Shame!!

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