Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
USB 760 Novatel Broadband Modem
cuckoo52
Member

Has anyone recently experienced connectivity problems by receiving an error 504: Gateway timeout?

0 Likes
Re: USB 760 Novatel Broadband Modem
Toddwnc
Member

Getting this error on an ever increasing number of sites.  Been happening for a week.

Re: USB 760 Novatel Broadband Modem
JubJub33
Member

Been having the same issue for almost 2 weeks. They seemed to act like this was just my phone or my area, but I'm seeing threads pop up all over the web regarding it.

Re: USB 760 Novatel Broadband Modem
cuckoo52
Member

I got suckered in to buying a 4G Pantech UML290 a couple of years ago from a Verizon agent who didn't know that 4G was NOT in my area at that time, but now is.  When I tried to switch to it recently, the SIM card was not valid. Verizon is suppose to be sending me a new SIM card at which time I may try to upgrade to that. I'm wondering if this will solve the problem, since possibly this Novatel USB760 is only a 3G. Will post a response when I am able to do the switch and let ya'll know how it goes.

0 Likes
Re: USB 760 Novatel Broadband Modem
Toddwnc
Member

Well the 504's are gone but my speeds have been bad for about two months now.  At least over half the time.   Hopefully soon I will have a wired alternative and I will drop verizon.  They have been working on expanding the cables for about two years now and are getting close!

0 Likes
Re: USB 760 Novatel Broadband Modem
vzw_customer_support
Customer Support

Hi JubJub33,  Let's bring  back the reliable service that you should expect!  Does this happen when accessing every site at all times?  Does the service improve as you travel to a different area?  I am eager to continue troubleshooting with you!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes
Re: USB 760 Novatel Broadband Modem
cuckoo52
Member

Since I was the originator of this posting, I am responding to your message. Over the past week, other problems had occurred with modem issues which I have now resolved by upgrading my device to a Jetpack. No connection problems now, although I still have difficulty staying connected using 4G. I have changed the settings on my Jetpack to connect using 3g, which seems to be working perfectly.

As far as the 504 error "gateway timeout" is concerned, while I was troubleshooting my previous modem problems with Verizon Technical Support, we came to the conclusion that the 504 error was occurring due to sunspots, since, per the Support Specialist, all equipment was working normally within my area and that the outages just suddenly appeared for a week or so, finally disappearing completely. As mysteriously as it appeared, it mysteriously disappeared. If I could make a suggestion to Verizon, they should develop a webpage or website that one could access to show connection reliability within a customer's area. Of course, you would probably have to develop a relationship with NASA to keep track of sunspots and interstellar weather patterns between the sun and earth, such as magnetic storms and the like. Also, you should include power outages and tower disruptions, such as during hurricanes or earthquakes whereupon towers could tumble to the ground. But, this is asking for the impossible because of the cost involved. So I WON'T keep my hopes up.

0 Likes