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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Correct Answer!
USB modem and Mac Mountain Lion
krs225
Member
‎10-05-2012 07:22 PM

I have a Macbook Air and Pantech 290 4G USB modem. Had no problems up to 10.7 (Lion). Now with 10.8 (Mountain Lion) I can make a connection but there is no data transmission. Opening web browser shows 'no connection' error message but the VZAccess Mgr software looks like it is connected. Opening the Statistics tab show no data up or down. I tried a new SIM card. Didn't help. Any suggestions?

Thanks

Ken

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Correct Answer!
Re: USB modem and Mac Mountain Lion
vzw_customer_support
Customer Support
‎10-11-2012 02:04 PM

Hello krs225!

An update should be a good thing! I'm sorry that you are not able to connect! My first suggestion would be to unistall VZ Access Manager, reinstall it from the website www.vzam.net from an alternate Internet connection. Please let us know if this is successful!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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Correct Answer!
Re: USB modem and Mac Mountain Lion
krs225
Member
‎10-15-2012 11:23 AM

Tried everything but couldn't get VZAM to work. Eventually had to get a competitor's device. though I prefer Verizon's coverage. If a future update works then I'll switch back.

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