Unable to login to 192.168.1.1 - browsers can't find the site
rcspencer1
Enthusiast - Level 2

Admit I've only had my 4510L WiFi device for a month, but since I got it I've never been able to sign in to 192.168.1.1 to use any of the tools to change password, etc.  I've tried both IE and Firefox, but neither can find the site at all.  Tried turning off firewall, but still no dice.  Any ideas?  Thanks

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ClarDold
Contributor - Level 1

Are you trying while connected via USB?

Do you have a WiFi connection?

 

My MiFi 2200 turns off the WiFi when USB is connected.

 

What addresses does ipconfig return?

If the address is 75.x.x.x, then you are on a USB connection.

 

--

Clarence

 

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John_Getzke
Champion - Level 1

You could look up and navigate to your default gateway or http://mifi.admin

 

To lookup your default gateway:

1. Navigate to Start > Run

2. Type "cmd" and click OK

3. Type "ipconfig" and hit ENTER

4. Copy the Default Gateway information

5. Open your favorite web browser

7. Delete the web address of your homepage in the Address Bar

6. Paste the Default Gateway information into the Address Bar

  a. Only the IP address of the default gateway is needed (ex. 192.168.1.1)

  b. You do not need to enter "www" or "http://"

7. Hit ENTER 

 

Remember that your MiFi admin page is only going to be availible if you are on the same local network as the admin page.  Corporate VPN clients will remove you from your local network so that your MiFi admin page will not be accessible.  Disconnect from the Corporate VPN when trying these steps and see if you can find your way to the admin page.

 

If all else fails then try a level 3 reset to restore all the factory default setttings on your MiFi.

 

Level 3 Reset

1. Power on the MiFi

2. Remove the back cover

3. Press and hold the Reset button next to the battery for 10 seconds

  a. Watch the MiFi E-Ink display to see if all the icons are displayed

4. Release the Reset button

5. Reassemble the MiFi

6. Test your connection

7. Try again

 

 

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rcspencer1
Enthusiast - Level 2

Sorry, neither of those worked, so I think I'm just going to give up on this one.  Thanks anyways.

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John_Getzke
Champion - Level 1

Contact Verizon support and have them walk you through the troubleshooting steps.  If your device is defective they should be able to replace it under the warranty free of charge for something like this. 

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