Unable to pull IP from jetpack

[ugabuga]

I can connect to the jetpack, but get a limited connectivity message, so I'm not getting an IP or gateway from it and can't browse the internet.  This is Windows 7 Pro.  I turned off the jetpack and manually removed it from the wireless profiles.  Rebooted both PC and jetpack and still having the same problem.  I can connect to any other wireless device with this laptop and not have any problems, but the jetpack will work with other wireless devices, just not this laptop.  So they both work with wireless, just not together.  Any suggestions?

[John_Getzke · Accepted solution]

> manually removed it from the wireless profiles

Shoot, there goes the ace in the hole solution for this one.  Now you are going to have to start poking around with the wireless and security features of the new jetpack to isolate out where the conflict is.  Before you do that you might want to try restoring the Jetpack back to the defaults by using the button under the back door.  Test a connection using the defaults provided on the Jetpack and then reconfigure it accordingly.

[7e18n1]

Limited connectivity is a good thing, it means the network is working, just not the way it should. Limited connectivity means you do have an IP address -- open a Command Prompt, type “ipconfig > myname.txt” (without the quotes) to create the file: C:\Users\YourName\myname.txt, that you can open with Notepad to view, and post it here.You can change myname to anything you want.