Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Unique hotspot problem
baraal1739
Member

I recently was issued a replacement internet hotspot when the old one went on the fritz. My problem is now when I try to connect certain devices, the password on the back of the new card does not work. Is the password from the original card still the active pw? How would I go about getting that info? Didnt write it down anywhere, just flipped it over when I needed it.

0 Likes
Re: Unique hotspot problem
EpJayhawks12
Novice

What type of device do you have?

0 Likes
Re: Unique hotspot problem
Not applicable

Maybe you need to do a factory reset on the new device.  It's probably a "refurbished" device that the previous owner changed the password.

0 Likes
Re: Unique hotspot problem
baraal1739
Member

The 4G LTE Hotspot, SCH-LC11 FA52

0 Likes
Unique hotspot problem
baraal1739
Member

Also, I've done a couple manual resets (Open the case, push and hold button) since getting this one, but yes, it is a refurb. So what is it that I need to do a factory reset then?

0 Likes
Re: Unique hotspot problem
John_Getzke
Leader
Leader

When you recieve a new MiFi the default password will change.  The new device should have come with a replacement sticker that you can use to cover up your old sticker on the back door.

Some models of hotspots keep a backup sticker underneath the battery.  Open up your hotspot and take a look and try the value that is posted. If that doesnt work you will have to contact VZW and ask them to look up your new default password.

0 Likes
Re: Unique hotspot problem
vzw_customer_support
Customer Support

Having the wifi password is very important to using your device barral1739. You can view this information inside the battery portion of the device as John Getzke advised. I have listed somet steps below:

1)Remove the battery cover.
Utilizing the provided slot, carefully lift then detach the cover.
2) View the default SSID and Wi-Fi / Admin Password located on the label.
3)Replace the battery cover.


4)Press in on the cover to lock it into place.

Note: If the Admin Password is changed and forgotten, performing a hard reset will restore the default settings printed on the external label.

I hope the information above is helpful. If you still need assistance, let us know and we will do all that we can to ensure you have the information you need.

KinquanaH_VZW
Follow us on Twitter @VZWSupport

Remove the battery cover.
0 Likes
Unique hotspot problem
baraal1739
Member

Cha-ching! Hidden label has the correct info, thanks!

0 Likes